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Dispatcher - Mall Site (Retail Division) Job

Date: Aug 10, 2017

Location: Edmonton, Alberta, Canada

Company: GardaWorld

Req Id 72461 - Posted 08/09/2017 - Protective Services - Control Center - Canada - Alberta - Edmonton

We are currently hiring Dispatcher – Mall Site (Retail Division)

Your mission at GardaWorld: As a dispatcher, you will be responsible to provide assistance to our clients and to our guards on site over the phone/ email. You will deliver exceptional levels of customer service and work with upmost integrity. Your appearance, attitude and behavior will match GardaWorld’s premium professional standards at all times.

GardaWorld is the largest privately-owned security services company in the world. We are doing more, for more clients, in more places across the globe. We provide security services for Canada’s largest retail, industrial and commercial companies. We work in partnership with our clients to ensure the safety and security of their employees and the public.

The duties include but are not limited to:

Job description (Responsibilities include but not limited to):
* Receive and record book on, off and check in calls
* Receive client requests and schedule shifts for guards as necessary
* Record book off calls and replace staff as needed
* Respond to staff and client inquiries regarding schedules
* Handle dispatch of urgent alarm calls
* Prepare reports at the end of every shift documenting the events over the shift
* Other duties as assigned

Knowledge & Expertise Required:
Grade 12 diploma or equivalent
Prior security experience is desirable
Excellent English communication skills both written and verbal
Excellent customer service skills

Preference will be given to applicants who possess:

Post-Secondary Police Studies Diploma or educational equivalent
Driver’s Licence

Having Alberta Security License (Valid) is an asset
Access to a reliable vehicle
Experience in customer service

Ability to work any shift in a 24/7 period

Professional deportment

Shifts: Various

Time: Permanent

Hours: Full time

Interested? Join our workforce!

To apply for this position or view other job opportunities please visit the “careers” page of our website at

we are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status

We thank all candidates for their interest; however we will communicate only with the selected candidates.

Job Segment: Transportation, Dispatcher, Operations