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Manager, Commercial Support Team (CST)

Business Unit:  International Security Services
Career Area:  International

Dubai, UAE, AE

Position/Employment type:

Manager, CST / Permanent position

Organization/Reporting line:

Reporting to Senior Manager CST

Place of work/Travel:

Dubai/London, with occasional travel throughout the Middle East and globally to our Management Offices, and other locations where the company has operations or where clients may be located (CST specific).

Contact and Cooperation:

Internally: Company-wide with a focus on Senior Manager, CST Regional Directors and Director CST
Externally: Clients, and service providers.

Job Outline:


The incumbent will be responsible for the management of all bid processes from RFP through to Proposal delivery, in order to meet and exceed client requirements.  This role will have full responsibility for the preparation of high quality technical responses to proposals and bids, and will work closely in consultation with relevant country and/or regional leadership teams and the pricing team. The individual will also play an important role in the research and discovery of new and potential business leads as well as developing regional and sector specific knowledge within the security industry.


Key Responsibilities:


  • Prepare clear and concise written proposals;
  • Lead the research for and dissemination of new potential opportunities through online resources and existing sources (clients, field personnel);
  • In consultation with internal stakeholders, assist in the preparation of comprehensive summaries (SOBs) of opportunities and RFP requirements for senior management bid/no bid decisions;
  • Review RFP/RFQ/RFI/PQQ/EOI requests within 24 hours of receipt;
  • Develop messages (storyboards) that present the solution with clear, measurable benefits;
  • Identify and interview internal Subject Matter Experts (SMEs) and writers responsible for providing required information;
  • Ensure all relevant documentation is completed within specified timeframes and all necessary approvals are obtained prior to submission;
  • Research potential Teaming Partners, resources, vendors to utilize in competitive proposals;
  • Assist the CRM and Contract manager with Client Relations and Contract Management post-award;
  • Draft client-specific staffing plans, scopes of work, resumes, management plans, transition plans, and quality assurance plans in coordination with SMEs;
  • Coordinate and/or create graphics, flow charts, diagrams, and other images that visually highlight key messages and narratives;
  • Provide post-proposal support, to include creating PowerPoint presentations;
  • Proof-read and edit colleagues’ and self-drafted content to rapidly produce clear and accurate documents, in accordance with client requirements and company style guides;
  • Conduct final quality checks of all proposals, including compliance with RFP specifications, and packaging of proposal for delivery;
  • Edit documents created by other departments and senior management as needed;
  • Complete other projects as assigned.



The Manager, CST is accountable to the Senior Manager CST for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of their KPIs.


Refer to GardaWorld Authority Matrix.


  • Knowledge of operational and technical physical security issues;
  • Understanding of Socio-Economic factors within the Middle Eastern and Africa region;
  • Ability to produce complex conceptual written proposals/documentation (aimed at new business);
  • Ability and willingness to work both within a highly structured team environment and autonomously, depending upon proposal requirements;
  • Consultative approach and able to adapt easily to changes in deadlines and project terms;
  • Highly developed sense of ethics and values;
  • Demonstrated ability to establish and maintain excellent relationships with wide variety of stakeholders;
  • Able to respond quickly to client requirements and maintain project pace;
  • Superior communication skills – able to write clearly, succinctly and convincingly in a structured and methodical manner to meet objectives;
  • Analytical approach to all data presented and an interest in understanding data in a wider context;
  • Constantly monitors quality across the proposal and bid process and ensures legal compliance at all times;
  • Ability to maintain composure and work productively in a fast paced environment



  • Tertiary education within a relevant discipline
  • APMP Certification at Foundation level or above;
  • Minimum 3- 5 years’ experience within a commercially driven environment with a focus on preparation of client proposal documentation;
  • Experience with identifying new business opportunities and with managing and developing current business networks;
  • Advanced knowledge of Microsoft Office, MS Word in particular,
  • Well-developed interpersonal skills.
  • Previous experience in a similar role in the industry preferred


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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