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Dispatcher, Control Centre, Full-time, Nights

Business Unit:  Protective Services
Career Area:  Operations and Administration

Edmonton, AB, CA

GARDAWORLD is the largest privately-owned security services company in the world. We are doing more, for more clients, in more places across the globe. We provide security services for Canada’s largest retail, industrial and commercial companies. We work in partnership with our clients to ensure the safety and security of their employees and the public.


Do you want to be a part of a fast growing business? Do you want to work in a collaborative environment that encourages team cooperation? You can make a difference in a company that gives you the complete latitude to deliver the best customer service?


GARDAWORLD is looking for Dispatcher to work in their 24/7 control center


The duties include but are not limited to:


Job description (Responsibilities include but not limited to):

* Receive and record book on, off and check in calls from multiple cities
* Receive client requests and schedule shifts for guards as necessary

* Signing up Service agreements as per policies and procedures
* Record book off calls and replace staff as needed in multiple cities
* Respond to staff and client inquiries regarding schedules
* Handle dispatch of urgent alarm calls across Western Canada
* Prepare reports at the end of every shift documenting the events over the shift
* Other duties as assigned


Knowledge & Expertise Required:
Grade 12 diploma or equivalent
Excellent English communication skills both written and verbal
Excellent customer service skills

Excellent report writing skills

Prior security experience is desirable

Prior scheduling experience is an desirable

Prior Alarm Dispatch experience is an desirable



Preference will be given to applicants who possess:

Post-Secondary Police Studies Diploma or educational equivalent
Driver’s Licence
Access to a reliable vehicle
Experience in customer service

Ability to work any shift in a 24/7 period

Professional deportment


Shifts: Night time

Hours: 84 hours bi-weekly

Rotation: 2/2/3 rotation

Availability: Required FT over the nights


Interested? Join our workforce!


To apply for this position or view other job opportunities please visit the “careers” page of our website at


We thank all candidates for their interest; however we will communicate only with the selected candidates.

We are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status

GardaWorld: Business solutions and security services for a complex world

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Transportation, Dispatcher, Operations, Night