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Supervisor- Claims and Investigations

Business Unit:  Cash Services
Career Area:  Operations and Administration

Mississauga, ON, CA

We are currently hiring a Supervisor, Claims and Investigations for our Cash Services division in Mississauga, Ontario.


What you will be doing


  • Maintain and improve the quality, profitability and safety of the services offered and respect production schedules
  • Manage expenses according to the budget, both labor and current expenses
  • Conduct investigations, as required, in collaboration with internal or external agencies to determine the causes of off-balance and claims
  • Daily reporting of all customers (For different functions e.g., Deposit Processing, Cash Bin, ATM Rec, Cheque investigations, BOC, Precious Metals)
  • Printing of Labels – All Commercial & ATM Rec Orders
  • Billing- Data Collection for Monthly CVS Billing
  • Completing Daily Metrics Data collection
  • Assisting in investigation of Daily Outages and actioning as required (Pulling TRs, requesting rebalances, performing offsets, maintaining the daily differences tracker)
  • Assisting with CVS Claim Investigations
  • Ensuring all programs (Compass & Money Manager) are updated with current routing information.
  • Emergency Cash Parcel Management
  • Responding to customer emails, inquires in a timely & professional manner
  • Operating the NES system for daily cash flow of BOC
  • Follow-up on the productivity of the different sub-sectors of the department
  • Any other related tasks


You are the ideal candidate for this position because you possess: 


  • Proven experience in achieving operational objectives
  • Able to evolve in a dynamic and changing environment
  • Management experience (unionized environment an asset)
  • University education in a related field (Administration, Business Management, etc.) a major asset
  • Excellent oral and written communication skills (French an asset)
  • Good knowledge of Microsoft Word, Excel and Outlook
  • Very good leadership and work organization skills
  • Strong teamwork and partnership orientation
  • Sense of urgency, exceptional communication and problem-solving skills
  • Critical thinking and active listening skills




We offer:


  • Permanent position
  • Work benefits
  • Safe work environment with efficient equipment
  • On-site parking
  • International company offering many career opportunities


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Claims, Manager, Investigation, Business Manager, Insurance, Management, Legal

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