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GardaWorld Dispatcher

Business Unit:  Security Services
Career Area:  Operations and Administration

Ottawa, ON, CA

GARDAWORLD is the largest privately-owned security services company in the world. We are doing more, for more clients, in more places across the globe. We provide security services for Canada's  largest retail, industrial and commercial companies. We work in partnership with our clients to ensure the safety and security of their employees and the public.

Do you want to be a part of a fast growing business? Do you want to work in a collaborative environment that encourages team cooperation? You can make a difference in a company that gives you the complete latitude to deliver the best customer service?

GARDAWORLD is looking for Dispatchers to work in their 24/7 control center

Competive standard wages starting at: $17/Hour

The duties include but are not limited to:

Job description (Responsibilities include but not limited to):

* Receive and record book on, off and check in calls from multiple Areas

* Receive client requests and schedule shifts for guards as necessary

* Signing up Service agreements as per policies and procedures

* Record book off calls and replace staff as needed in multiple Areas

* Respond to staff and client inquiries regarding schedules

* Handle dispatch of urgent alarm calls across Eastern and Northern Ontario

* Prepare reports at the end of every shift documenting the events over the shift

* Other duties as assigned

Knowledge & Expertise Required:

Grade 12 diploma or equivalent

Excellent English communication skills both written and verbal

Excellent customer service skills

Excellent report writing skills

Prior security experience is desirable but not necessary

Prior scheduling experience is an desirable but not necessary

Prior Alarm Dispatch experience is an desirable but not necessary

Preference will be given to applicants who possess:

Dispatch and Call Center Experience

Drivers Licence

Access to a reliable vehicle

Experience in customer service

Ability to work rotating shift

Professional deportment

Shifts: Days, Evenings, Nights

Hours: Full time

Availability: 8 hours and 12 hours weekend  rotating Shifts

Interested? Join our workforce!

To apply for this position or view other job opportunities please visit the Career page of our website at

We thank all candidates for their interest; however we will communicate only with the selected candidates.

We are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status

GardaWorld: Business solutions and security services for a complex world

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Transportation, Dispatcher, Call Center, Operations, Customer Service