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Employee Engagement Specialist

Business Unit:  Aviation Services
Career Area:  Airport Security Screening

Toronto, ON, CA

Come build your career at GardaWorld!

With more than 45,000 professionals globally, clients count on us to help them proceed in business and in life with confidence. Our commitment to place integrity first, aspire to higher standards, develop innovative solutions, and provide customer value continues to differentiate us.


We are one of the most trusted consulting, investigation and security firms in the world, with operations across Canada and the United States, Latin America, Europe, the Middle East, Africa, and Asia.


GardaWorld Aviation Services is the largest provider of security services to the Canadian Air Transport Security Authority (CATSA). We deploy specialized security professionals in 28 airports in Canada, protecting the traveling public and enabling smoother and safer cross-border business interactions. Our highly qualified security professionals understand that travel still needs to be a positive experience and know how to respond to challenging situations. The

friendly, approachable manner of the GardaWorld team is part of what sets us apart.


We are currently hiring an individual for the role of Employment Engagement Specialist at the Toronto Pearson International Airport.


Employee Engagement Specialist


We are seeking an Employee Engagement Specialist in the Central Region. Reporting to the Manager,

Human Resources and Labour Relations, the individual will work closely with the leadership team and

GardaWorld headquarters to assess, measure and improve employee engagement at all levels of the

organization. The role of the Employee Engagement Specialist will be to contribute to existing programs and implement new initiatives that will lead to the creation of a culture of commitment towards customer service and security performance.


Major responsibilities include, but are not limited to:

Direct and oversee new employee onboarding material and presentations.

Organize local and coordinate regional employee events (ex: recognition events, Holiday Party, outings, etc.)

Draft employee communications, in collaboration with the local teams.

Promote and coordinating publishing of regular contents on www.gardaworld.me, a WordPress based employee website.

Support existing employee recognition programs in collaboration with headquarters.

Lead initiatives and partner with the Senior Management Team to implement programs as per

operational needs.

Ensure adherence to associated contract compliance metrics.


Job benefits:

Salary will be determined based on experience and according to the company salary scale

Competitive benefits

Parking is provided, as a taxable benefit

Training and career development


Hours of operation & shifts:

Monday to Friday, 40 hours per week

Occasional flexibility to work hours may be required.



Must be a Canadian Citizen or a permanent resident as defined in the Immigration Act with an

employment authorization document

Able to obtain a Transportation Security Clearance

18 years of age or older

Post secondary certification in Human Resources Management, Customer Experience or Social Services, or equivalent work experience. 


Skills and Proficiencies:

Excellent communication skills; fluent in written and oral English

Knowledge of Microsoft Office (ex, Word, Outlook, Excel, etc.)

Demonstrated ability to plan, schedule and execute tasks independently

Highly organized in a fast-paced and deadline oriented work environment

Desire for service excellence and excellent customer service skills

Strong team work abilities and interpersonal skills

Attentive to detail and able to think creatively

Resourceful, reliable and able to handle stress

Ability to adapt with continuously changing objectives and methods


All applications must be submitted online via www.garda.com/careers




GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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