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Operations Contract Manager- Protective Services

Business Unit:  Protective Services
Career Area:  Operations and Administration

Toronto, ON, CA

We are looking to add to our team an contract Operations Manager – Protective Services based in Toronto.


GardaWorld is the largest business Solutions Company in security services with private capital closed, in the world. Every day, our 48,000 employees solve complex problems. We ensure secure trade and protect people, assets and reputation of our customers.


Your mandate:

Reporting to Account Manager, the Operations Manager will be responsible to enhance & retain a high-profile account through interactive solutions. The incumbent of the position must demonstrate professionalism in the management of clients; be an effective communicator; be knowledgeable of security/risk management concepts and application processes, and display a high level of professional and ethical conduct in all interactions with the client and employees.


We offer:

  • $58,0000 base salary, vehicle allowance and bonus/incentive structure

  • Full benefit plan

  • Work in a dynamic and fast paced environment within a growing business

  • On the job training plus a network of support staff to help you achieve your goals


You will be responsible of:

  • Managing the client relationship to ensure high levels of customer satisfaction as well as ensuring services are performed to specifications of contract   

  • Establish and nurture an ongoing productive relationship with the client representative, ensuring that lines of communication are open & maintained

  • Acquire an understanding of the clients business and operating processes in order to identify and recognize the client’s security requirements and offer cost effective solutions to those needs

  • Maintain a relationship with the GardaWorld employees at the client’s site ensuring their performance and their engagement are at a high level



You are the ideal candidate because you possess:

  • Minimum 5+ years’ management experience with a field directly related to law enforcement (Canadian Armed Forces, Royal Canadian Mounted Police, Correctional Service Canada or Police force).

  • Superior written & verbal communications skills

  • Be responsible and have strong leadership ability 

  • Eager to be a game changer and have a willingness to be a part of the solution

GardaWorld: Business solutions and security services for a complex world

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Operations Manager, Risk Management, Manager, Contract Manager, Operations, Finance, Management, Legal