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Quality Control Manager FT - Nights Toronto 101067

Business Unit:  Security Services
Career Area:  Operations and Administration

Toronto, ON, CA

This is an after-hours entry level, Operations Manager role.  The intention is to reduce the after-hours expectations of the day-time Operations Managers.

Candidates will be required to participate in video interviews by downloading Microsoft Teams app and transmit a video feed of themselves during the interview.  Visual assessment is needed to ensure all candidates align with client & operations expectations.

Successful candidates will get $600.00/month car allowance in addition to the wages listed.

Hours will be a rotational continental schedule (1900-0700 hours only). 

Reports to the Portfolio Director.

Concerned with:

  • client site KPIs
  • site security operations, in accordance with GardaWorld company polices and mandates
  • interfacing successfully with GardaWorld support staff, including field staff guards, supervisors, tactical schedulers & occasionally client contacts in a professional manner per standards
  • it is expected that that the Quality Control Manager understand and maintain confidentiality as it pertains to employees, business and company related matters
  • understand CBA protocols and procedures, H&S and Business Management manuals
  • excellent deportment and communication skills
  • must be an organized self-starter, able to work unsupervised in a face paced environment
  • manage all staff within a designated portfolio
  • have a positive impact on non-billable overtime, employee removals, employee career path development focusing on supporting field staff, retention and growth
  • facilitating new account start-ups and closeouts
  • validate corrective action for complaints, respond to escalated inquiries / requests professionally while adding value at every opportunity

Annual training will occur in the following areas:

  • emergency response manual & business continuity plan
  • business management systems
  • quality training
  • occupational health & safety training


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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