Share this Job

Country Manager - Democratic Republic of Congo (DRC)

Business Unit:  International Security Services
Career Area:  International

Goma, CD

Position/Employment type:

Country Manager - Democratic Republic of Congo (DRC) /Permanent employee position


Organization/Reporting line:

KK Security Limited (a GardaWorld Company) Reports to: GardaWorld IPS Managing Director, East Africa Direct Reports:


Place of work/Travel:

Democratic Republic of Congo/International travel may be required to GardaWorld’s areas of operations globally and

to our management offices in UAE, UK, Brussels and Washington.


Job Summary:

The Country Manager is responsible for the performance of the company in the region, providing leadership and managing objectives and goals as approved by the MD, East Africa. The incumbent will be responsible for the DRC business and provide leadership to the sales efforts across GWIPS and senior level guidance and stakeholder management.

Key Responsibilities:

1.            Provide leadership and management of the DRC business in the development of strategic objectives and goals in accordance with the agreed parameters.

2.            Develop forecasts, budgets and control the spending on OPEX and CAPEX. Provide leadership to the management team by supporting the execution and achievement of the company’s approved budgets in line with strategic objectives and including the agreed key performance indicators for the country (including premium targets, loss and expense ratios);

3.            Responsibility for financial performance (full P & L) and top line growth of the business unit, effectively to ensure costs are controlled, the business maximises revenue generation and contribution to the Group’s operating profit;

4.            Overall responsibility for customer relationship management by development and management of client relationships with a focus on sales and organic growth;

5.            Ownership of specific strategic client relationships, strategic sales development and management of sales deliverables from the sales team including management of all sales staff;

6.            Responsibility for the development of the Company’s sales strategy and ensuring it links to the wider KK Security

and GW IPS strategy;

7.            Work to maintain all current business to include meeting and exceeding budget for retention;

8.            As a collaborative member of the leadership team, challenge perceived wisdom, attract and retain talent, engage with the strategic stakeholders, promote the Company’s values, standards and provide guidance and direction to the MD East Africa on all operational issues;

9.            Overall responsibility for operational delivery of the DRC business unit ensuring all activities adhere to the Business Risk, Resilience and Continuity Management Processes (in line with ISO 18788 (to be achieved by Q1 2018));

10.          Responsible for ensuring that the Quality Policy and Business Management System is understood, implemented and maintained at all levels within the DRC business unit;

11.          Promote the corporate brand and identity, and act as the link between the DRC business and Group Management Team members.

12.          Responsible for the relationships with key Government stakeholders and public sector specific bodies and competitors.

13.          Lead, motivate, communicate with, develop, appraise and performance manage direct reports to ensure they are

fully motivated to achieve best performance to meet the company’s needs.


Principal Outputs of this Role:

Job Description

i.              Achieve business plans within the set budgets and resources;

ii.             Positive financial performance of the DRC business

iii.            Effective implementation of customers relations and retention strategies

iv.           KK brand equity within the country

v.            Country operations efficiency and cost reduction in accordance to the set parameter;

vi.           Technical and operational excellence by managing quality, cost effective, time driven projects delivery;

vii.          High performance teams across all functions



•             Strong leadership skills with hands-on capability and management style;

•             A visionary leader, energetic with ability to transform, inspire and motivate teams to produce quality output within strict timeframes;

•             Strategic and logical thinker, ability to see the big picture and formulate strategies for the company and contribute to achievement of the company’s overall objectives;

•             Demonstrate ability to build cohesive teams and provide others with clear direction and sets measurable and achievable goals for subordinates;

•             An analytical and passionate transformative and visionary leader capable of providing mentorship and guidance on developing the capabilities and competencies of the Management Team.

•             Enthusiastic, results oriented with excellent communication and presentation skills

•             Influential with an ability to work and interact with internal and external stakeholders at all levels.

•             Commitment to results, customer focused and goal driven;

•             Ability to grow, support and develop talent; and

•             High moral standing with impeccable integrity


Qualifications & Experience:

•             Bachelors Degree in a business related field or equivalent. An MBA is desirable;

•             Minimum of 10 years’ leadership, management and delivery experience within the commercial security industry

in Africa;

•             Experience working with a multinational organisation;

•             Experience with and management of compliance with ISO processes;

•             Demonstrated knowledge and management of legal processes and requirements within complex operating environments;

•             Computer proficiency


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Equity, Business Manager, Manager, Relationship Manager, Compliance, Finance, Management, Customer Service, Legal