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Operations Supervisor-Vancouver Job

Date: Jun 8, 2017

Location: Vancouver, British Columbia, Canada

Company: GardaWorld

Req Id 68780 - Posted 04/11/2017 - Cash Services - Logistics - Canada - British Columbia - Vancouver

Operations Supervisor

(Vancouver, BC)

We are currently hiring an Operations Supervisor for our branch in Vancouver, B.C.

Your mission at GardaWorld:

As an Operations Supervisor you will be in charge of providing the operational support to ensure our customer’s receive the best possible service. We are looking for a team player who has a great sense of observation and is customer service oriented.

GardaWorld, Cash Services is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

On a typical day you will:

Reporting to the Operations Manager, your duties will include:

* Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
* Direct investigations to verify and resolve customer or shipper complaints
* Serve as contact persons for all workers within assigned territories
* Implement schedule and policy changes
* Collaborate with other supervisor and staff members in order to formulate and implement policies, procedures, goals, and objectives
* Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations
* Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
* Monitor spending to ensure that expenses are consistent with approved budgets
* Direct and coordinate, through subordinates, activities of operations department in order to obtain use of equipment, facilities, and human resources
* Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures
* Supervise workers assigning tariff classifications and preparing billing
* Prepare management recommendations, such as proposed fee or schedule changes
* Conduct employee training sessions on subjects such as material handling, employee orientation, quality improvement and computer use
* Participate in disciplinary process or settlements of grievances.


Your profile:

* A minimum of 5 years in administration and management of unionized employees
* Excellent written and verbal communication skills (English)
* Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
* Must possess a valid driver’s license with an acceptable driving record
* Be driven by customer and personal service
* Firearm training / license: If none, contingent of passing all necessary security clearance + courses provided.


* Good sense of leadership, structuring, execution, negotiation and judgment
* Strong teamwork and partnership orientation
* Sense of urgency, outstanding communication and problem solving
* Strong critical thinking and active listening

Interested? Join our workforce!

To apply for this position or view other job opportunities please visit the “careers” page of our website at

GardaWorld has great opportunity for personal growth and advancement, fosters a collaborative environment, and encourages team cooperation. You can make a difference in a company that gives you latitude to deliver the best customer service.

We are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status

We thank all candidates for their interest; however we will communicate only with the selected candidates.

Job Segment: Manager, Operations Manager, Management, Operations