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Quality Lead - Winnipeg Job

Date: Jun 2, 2017

Location: Winnipeg, Manitoba, Canada

Company: GardaWorld

Req Id 70471 - Posted 06/15/2017 - Aviation - Aviation - Sécurité pré-embarquement aéroport - Airport Security Screening - Calgary - Aviation Services - Airport Security Screening - Canada - Manitoba - Winnipeg

Come build your career at GardaWorld!

GardaWorld Aviation Services is the largest provider of security services to the Canadian Air Transport Security Authority (CATSA). We deploy specialized security professionals in 28 airports in Canada, protecting the traveling public and enabling smoother and safer cross-border business interactions. Our highly qualified security professionals understand that travel still needs to be a positive experience and know how to respond to challenging situations. The friendly, approachable manner of the GardaWorld team is part of what sets us apart.

Headquartered in Montreal, Canada, GardaWorld is the world’s largest privately owned security services company. We operate across a range of highly focused business solutions including cash services, protective services and aviation services. Over 48,000 highly trained, dedicated professionals serve clients in North America, Latin America, Europe, Africa, Asia and the Middle East

GardaWorld offers great opportunities for personal growth and advancement.

Do you want to work in a collaborative environment that encourages team cooperation? You can make a difference in a company that gives you complete latitude to deliver the best customer service.

We are currently hiring a Quality Lead for the Winnipeg Airport, on a Full Time basis.

Job Description includes, but are not limited to the following:

* Conducting active oversight of the Pre-Board Screening (PBS), Non Passenger Screening (NPS) and Hold Baggage Screening (HBS) operations
* Oversee and document compliance with CATSA’s Standard Operating Procedures (SOPs) and GardaWorld’s Quality Management System (QMS)
* Collect data to measure SOP compliance and performance
* Provide coaching, correction and overall feedback to Screening Officers and Checkpoint Managers
* Intervene immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly
* Assist with the development and tracking of Corrective Action Plans
* Assist with breach and unsuccessful infiltration test investigations
* Conduct or assist with audits, as requested (CATSA, CGSB, and/or Internal Audits)

Job Benefits:

* Competitive starting salary
* Parking is provided
* Competitive compensation & benefits package
* Training and career development

Job Requirements:

* Must be a Canadian Citizen or a permanent resident as defined in the Immigration Act with an employment authorization document
* Ability to obtain a security clearance
* No previous criminal background for which a pardon has not been granted
* 18 years of age or older
* Willing and able to work outside regular working hours and able to work shifts
* Post-Secondary education in related field or combination of education and work experience
* Intermediate knowledge of Microsoft Office (i.e. Word, Outlook, Excel, etc.)
* Minimum 3 years’ experience in related field
* Bilingual (English, French) would be an asset
* Certification as a Screening Officer would be an assest
* Oversight and/or auditing experience is an asset
* Training background is an asset

Skill Requirements:

* Excellent communication skills; fluent in written and oral English
* High level of comfort dealing with a variety of customer interactions/escalations
* Highly organized and results driven individual who is able to prioritize and handle multiple tasks
* Ability to work within a structured, highly regulated environment

Personal Characteristics:

* Analytical, detail oriented and technically astute
* Professional and detail oriented individual who has a flexible approach to work issues
* Easily adaptable to change and must embrace new challenges
* Professional demeanour with ability to develop cooperative working relationships in all areas of the business
* Ability to work any shift, including weekends
* Reliable, independent and able to handle stress
* Periodic travel to the Prairie's Class 2 and Class 3 airports to perform QL duties

Additional Notes

* Internal candidates must be in good standing with no performance events on file.
* Applicants must clearly demonstrate in their resume that they meet the education and experience requirements. Failure to provide sufficient information will result in the candidate being disqualified.
* Written test(s) may be administered.
* Interviews and reference checks will be conducted.
* Successful candidates must meet and maintain the Conditions of Employment throughout their employment.
* Travel may be required for training. Other travel may be requested when assistance is required at other airports.
* Applicants currently residing elsewhere than the job location must CLEARLY indicate if they are seeking to relocate at their own cost or they will be automatically disqualified. These applicants may also be required to travel for recruitment events at their own cost.

We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates.

We are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status.


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