Campus Dispatcher & Safety Officer (SFU Burnaby)

Ready to suit up as a Campus Dispatcher & Safety Officer?

If you are looking for a job where you have significant responsibility, able to overcome challenges, provide first hand solutions and be the first point of contact for safety and security, this is the one for you! The Campus Dispatcher & Public Safety Officer will play a critical role in

ensuring the safety and security of the SFU Burnaby campus. This individual will be responsible for providing emergency dispatch services, responding to incidents, and maintaining a visible security presence across the campus. In this dual role, you will coordinate emergency

response efforts, assist with campus security operations, and ensure compliance with university policies and procedures.

At GardaWorld we provide people with growth opportunities. 30% of our frontline employees are promoted to become part of our operation teams. 

We’re growing our ranks in BC! With our wide variety of contracts, we have a position that will accommodate your needs and help you reach your goals. 

What's in it for you?

• We offer competitive wages starting at $26.00-$29.00/hr

• This is a casual/on call role with the possibility of moving into part time/full time

• Uniform provided free of charge 

• Opportunities to grow alongside GardaWorld 

• Continuing education through GardaWorld Campus like Use of Force training 

Responsibilities for Campus Dispatcher & Safety Officer

• Respond and provide direction to incoming telephone calls which may include emergency calls for medical, fire, police and other emergent matters

• Operate computer software and equipment to quickly and accurately complete tasks under time constraints and pressure

• Obtain critical details from callers such as location, nature of the emergency, and any other relevant information accurately and efficiently to dispatch appropriate responders such as campus security, police, medical or fire 

• Stay composed and focused during high-pressure situations, providing clear, concise communication to both callers and responders.

• Adhere to established protocols, policies, and procedures for handling emergency calls, ensuring compliance with legal and safety regulations.

• Prepare reports on the calls and incidents handled, documenting key actions and outcomes for record-keeping purposes.

• Regularly patrol the campus, including buildings, parking lots, walkways, and other areas to ensure a safe and secure environment for students, staff, and visitors

• Investigate and respond to incidents such as disturbances, medical emergencies, fires, theft, vandalism, or other safety concerns on campus.

• Enforce university policies and regulations, such as rules regarding alcohol, drugs, smoking, noise, and parking violations.

• Serve as a resource for students, faculty, staff, and visitors by providing directions, answering questions, and offering general assistance.

Qualifications for Campus Dispatcher & Safety Officer

• Strong verbal and written communication and interpersonal skills with the ability to remain calm under pressure.

• Strong judgment and critical thinking abilities to prioritize emergency situations and dispatch appropriate resources.

• Proficiency in typing and entering data accurately with typing speed of 45-50 words per minute (mandatory typing test)

• Understanding of emergency response protocols, including how to provide guidance (e.g., first aid, CPR) to callers until responders arrive.

• Capacity to manage emotionally charged calls, providing empathy and reassurance to distressed individuals.

• Ability to handle multiple phone lines, dispatch systems, and tasks simultaneously while maintaining focus.

• Ability to work closely with other dispatchers, emergency responders, and law enforcement to coordinate effective responses.

• Familiarity with the SFU Burnaby Campus and local area, including streets, landmarks, and neighborhoods, to provide accurate location information during emergency calls.

• Valid Occupational First Aid

• Valid BC Security License

• Must be willing to work shifts, including evenings, weekends, and holidays

• Be eligible to work in Canada 

SSVAN