Campus Safety Officer/Dispatcher - SFU Burnaby

Ready to suit up as a Campus Safety & Dispatch Officer

The Campus Safety & Dispatch Officer serves as a frontline member of the Campus Public Safety team, playing a critical role in maintaining a safe, welcoming, and inclusive environment for all members of the Simon Fraser University community. This hybrid position combines operational public safety duties with emergency communications responsibilities, making the officer a key first point of contact for campus safety and security.

In this role, the officer actively participates in patrol, response, and community engagement activities while also receiving and responding to emergency and non-emergency calls. They provide timely, accurate information and coordinate the dispatch of campus security, medical, or emergency response teams to incidents ranging from medical emergencies to safety and security concerns. Working in dynamic and often high-pressure situations, the Campus Safety & Dispatch Officer must remain calm, composed, and focused, consistently demonstrating professionalism, sound judgment, and service excellence.

If you are looking for a role with meaningful responsibility—where you can tackle challenges, support the campus community, and make a direct impact on safety—this position offers a rewarding opportunity to do just that.

What's in it for you?

• We offer competitive wages starting at $25-$28/hr 
• This is a permanent full-time position with a flexible schedule
• Uniform provided free of charge  
• Opportunities to grow alongside GardaWorld  
• Continuing education through GardaWorld Academy

Responsibilities for Campus Dispatcher

• Respond to incoming telephone calls, including emergencies involving medical, fire, police, and other urgent matters.
• Operate computer systems and equipment efficiently to complete tasks quickly and accurately under pressure.
• Obtain and document critical caller details (e.g., location, nature of emergency, relevant information) to dispatch appropriate responders such as campus security, police, medical, or fire.
• Maintain composure in high-pressure situations, providing clear and concise communication to both callers and responders.
• Manage non-emergency calls, offering information or directing callers to the proper resources.
• Follow established protocols, policies, and legal/safety regulations when handling emergency calls.
• Prepare detailed reports on calls and incidents, recording key actions and outcomes.
• Conduct regular patrols of the campus, including the interior and exterior of buildings.
• Administer first aid and CPR until a higher level of care is assumed.
• Remain visible at assigned posts and be attentive to surroundings.
• Ensure alarms, locks, and security systems are functioning properly.
• Enforce university policies and deter theft, vandalism, and unauthorized access.
• Maintain detailed logs of activities, incidents, and unusual occurrences.
• Lock/unlock doors and secure entry points according to campus operations.

Qualifications for Campus Dispatcher

• Strong verbal, written, and interpersonal communication skills with the ability to remain calm under pressure.

• Sound judgment and critical thinking to prioritize emergencies and dispatch resources effectively.

• Accurate data entry with a typing speed of 45–50 wpm (mandatory typing test).

• Knowledge of emergency protocols, including providing caller guidance (e.g., first aid, CPR) until responders arrive.

• Ability to manage emotionally charged calls with empathy and reassurance.

• Skilled at handling multiple phone lines, dispatch systems, and tasks simultaneously.

• Team-oriented, working closely with dispatchers, emergency responders, and law enforcement.

• Familiarity with the SFU Burnaby Campus and the local area for accurate location details.

• Valid Occupational First Aid Level 2 (Intermediate First Aid) and BC Security License.

• Eligible to work in Canada.

This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you! 

This posting is for a position that is currently vacant within the organization. 

SSVAN