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Full-Time Dispatcher, Security Services

Business Unit:  Security Services
Career Area:  Security Guard
Location: 

Burnaby, British Columbia, CA

Are you ready to suit up?

We are looking for experienced Full-Time Dispatch Officers to work in a retail/mall setting. 

As a dispatcher, you will be responsible for coordinating activities between alarm centers, patrollers, our customers and communicate with them as needed. Your primary role is to ensure the safety and security of our client’s tenants, visitors and assets in a professional and courteous manner. You will enjoy regular and diverse interactions with the public, while also being expected to maintain the highest degree of professionalism and customer service.

What you’ll be doing
  • Receive and record book on, off and check in calls from multiple areas
  • Receive client requests and schedule shifts for guards as necessary
  • Signing up service agreements as per policies and procedures
  • Respond to staff and client inquiries regarding schedules
  • Handle dispatch of urgent alarm calls 
  • Prepare reports at the end of every shift documenting the events over the shift
  • Other duties as assigned
What we offer
  • Competive standard wages - $22-24/hour
  • Ongoing training and development available
  • Medical benefits after 90 days
  • Safe work environment
What we’re looking for
  • Grade 12 diploma or equivalent
  • A minimum of 3 years experience in security
  • Previous dispatch experience 
  • Strong computer skills - Must be able to type 45 words per minute
  • Leadership and problem-solving skills
  • Excellent English communication skills both written and verbal
  • Excellent customer service and report writing skills
  • Ability to work in a fast-paced environment
  • Prior security and/or scheduling experience is desirable but not necessary
  • Ability to work rotating shiftspreferred
  • Professional deportment

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.


We thank all candidates for their interest; however, we will communicate only with the selected candidates.


Job Segment: Transportation, Dispatcher, Operations, Security