Security Dispatcher

Are you ready to suit up?

GardaWorld is seeking experienced dispatchers to work at one of our clients' facilities, Simon Fraser University, Burnaby campus. As a dispatcher your primary responsibility will be to provide professional and courteous customer service as the first point of contact for students, faculty, staff, and the general public requesting campus safety assistance. 

What you’ll be doing

•    Monitor and coordinate response to campus theft, intrusion, DSC, panic, fire alarms, and other on campus critical responses
•    Respond and provide direction to incoming telephone calls which may include emergency calls for medical, fire, police and other emergent matters
•    Document activities as per department procedures
•    Operate computer software and equipment to quickly and accurately complete tasks under time constraints
•    Facilitate after-hours troubleshooting, communications, and notifications

Requirements

•    Experience in dispatch, emergency services, or other high stress environments
•    Ability to monitor multiple simultaneous pieces of information, prioritize, track resources, and make decisions under pressure
•    Able to be patient and kind even in stressful/frustrating situations
•    Ability to understand and work effectively in a diverse, multicultural university environment
•    Strong computer skills with a minimum typing speed of 50 WPM
•    Excellent customer service
•    Strong analytical and problem-solving skills
•    Exceptional oral and written communication
•    Ability to work 12-hour shifts (84 hours bi-weekly)
•    Valid BC Basic Security License
•    Ability to pass vulnerable sector check
•    Able to work weekends and graveyard shifts

Preferred Requirements

•    Experience with Resolver Core or Perspective Incident Management System, Milestone, Lenel, Bosch, Honeywell EBI, Simplex and MS Office
•    Experience with CCTV, access control, and alarm monitoring
•    Completion of post-secondary from a recognized educational institution
•    Specialized training relating to persons in distress and critical incident response
 

What we offer

•    Industry leading hourly wages of $26.20 - $30.30 
•    Medical benefits after 90 days
•    Comprehensive initial and ongoing training
•    Corporate discounts
•    Access to our GardaWorld training Campus
•    Belong to a connected, highly supportive, and caring team

Please include a cover letter that is specifically tailored to the above requirements.  Resumes that do not include a cover letter will not be reviewed.

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