Bilingual Call Centre Operator Security Guard

Ready to suit up as a Bilingual Call Centre Operator Security Guard

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Bilingual Call Centre Operator Security Guard, you will be the person spotting threats before they escalate in environments such as a security operations centre, call centers, parking gatehouses, etc.

What's in it for you?

• Competitive hourly wage of $30.50 + comprehensive benefits
• We will invest in you, covering the costs of continuing education through GardaWorld Academy
• Flexible schedules with various shifts available
• Career growth opportunities at GardaWorld
• Casual opportunities
• Uniform provided at no cost

Responsibilities for Bilingual Call Centre Operator Security Guard

•    Answer calls on the security landline phone, mobile phones, intercom and radio system
•    Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
•    Monitor systems and alarms including, but not limited to:

• Security systems
• Fire alarm systems
• Closed circuit television (CCTV) cameras; and
• 911 emergency dispatch

•    Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
•    Dispatch security alarms, events and activities to all sites
•    Report security incidents and ensure all incidents have been accurately documents in the system and reported to the appropriate individual
•    Track all alarms and resolve any alarms relating to card problems
•    Report on patrols using the shift report template and the electronic tour application
•    Participate in safety meetings
•    Generate attendance reports in the event of an emergency condition

Qualifications for Bilingual Call Centre Operator Security Guard

•    Valid Alberta Security License
•    Fluent in both English and French 
•    Hold a high school diploma or equivalent
•    Strong computer and typing skills, proficient with Microsoft Office
•    Experience with monitoring and operation of video and surveillance systems
•    Minimum 1 year experience in Control/Call Centre
•    Flexible to work days and nights; casual; 12 hours shifts

Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers. If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

Not the job for you? Make sure to check out all our jobs! We also have concierge, tactical and even casual roles available.

SSCAL