Casual Bilingual Call Centre Operator Security Guard

Are you ready to suit up?

The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for you!

What we offer

•    Starting wage $21.00 an hour
•    Medical benefits after 90 days
•    Career path planning and advancement opportunities
•    Paid on-the-job training
•    Ongoing training available
•    Corporate discounts

What does an Emergency Call Centre Operator in Calgary do?

•    Answer calls on the security landline phone, mobile phones, intercom and radio system
•    Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
•    Monitor systems and alarms including, but not limited to:

• Security systems
• Fire alarm systems
• Closed circuit television (CCTV) cameras; and
• 911 emergency dispatch

•    Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
•    Dispatch security alarms, events and activities to all sites
•    Report security incidents and ensure all incidents have been accurately documents in the system and reported to the appropriate individual
•    Track all alarms and resolve any alarms relating to card problems
•    Report on patrols using the shift report template and the electronic tour application
•    Participate in safety meetings
•    Generate attendance reports in the event of an emergency condition

Qualifications to become an Emergency Call Centre Operator in Calgary

• •    Valid Alberta Security License
  •    Fluent in both English and French 
  •    Hold a high school diploma or equivalent
  •    Strong computer and typing skills, proficient with Microsoft Office
  •    Experience with monitoring and operation of video and surveillance systems
  •    Minimum 1 year experience in Control Centre
  •    Flexible to work days and nights; casual; 8 - 12 hours shifts

SSCAL