Implementation Specialist

We are hiring an Implementation Specialist for our Calgary, AB location with GardaWorld Cash Services.

Job Summary

The Implementation Specialist reports in the PMO and plays a crucial role in the successful deployment and integration of our cash services and logistics solutions within new and existing service branches. This role is hands-on, requiring technical expertise to configure and customize our products to meet the specific needs of each branch. The Implementation Specialist will collaborate closely with Project Managers, assuming the lead during the technical deployment phase, ensuring seamless integration, providing comprehensive training, and ultimately driving user adoption.

Responsibilities

• Timeline Management:
  • Work with Project Manager to develop and manage detailed implementation plans, outlining tasks, and timelines.
  • Execute and track progress against implementation plans, identify potential roadblocks, and proactively address issues to ensure timely completion.
  • Communicate implementation status updates to stakeholders, including Project Managers, branch personnel, and internal teams.
• Technical Deployment:
  • Lead the technical deployment of new cash services and logistics solutions within service branches, including partnering with IT on hardware and software installation, configuration, and testing.
  • Analyze branch-specific needs and recommend customizations or modifications to optimize performance.
  • Troubleshoot technical issues arising during implementation and collaborate with internal teams to resolve them effectively.
  • Ensure seamless integration with existing branch systems and infrastructure.
• Training and Support:
  • Develop and deliver comprehensive training programs for branch personnel on the use and functionality of implemented solutions.
  • Collaborate on creation of user manuals, training guides, and other supporting documentation to facilitate knowledge transfer and ongoing support. 
• Collaboration and Communication:
  • Work closely with Project Managers to align implementation activities with project timelines and objectives.
  • Collaborate with internal teams, including product development and customer support, to ensure successful implementation outcomes.
  • Communicate effectively with branch personnel, providing clear updates, addressing concerns, and fostering positive relationships.
• Process Improvement:
  • Contribute to the continuous improvement of implementation processes and methodologies.
  • Identify opportunities to streamline deployments, enhance training materials, and optimize user adoption strategies.

Skills & Qualifications

• • Proven experience in implementing software solutions or enhancements, ideally within the cash services or logistics industry.
  • Strong understanding of operational principles.
  • Proficiency in troubleshooting technical issues and providing effective solutions.
  • Strong leadership and communication skills.  Bilingual English and French preferred.
  • Ability to explain complex technical concepts clearly and concisely to a non-technical audience.
  • Ability to build relationships and establish trust with branch personnel and internal stakeholders.
  • Remote position with 50% travel to branches within North America