Operations Supervisor

We are currently hiring an Operations Supervisor for Calgary, Alberta.
 

Your mission at GardaWorld:

Reporting to the Branch Manager, you will be in charge of the Cash Services Messenger team.  On a daily basis, you will be responsible for planning, organizing, and managing the work of your teams and ensuring customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees. 

GardaWorld, Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.
 

We offer:

• Competitive salary and benefits
• Permanent position
• Be part of a dynamic team
• On-site parking
• International company offering many career opportunities

On a typical day you will:

• Plan, organize, and manage the work of your employees and ensure customer satisfaction
• Investigate to verify and resolve customers and shippers complaints
• Serve as a contact person for all workers from assigned territories
• Implement schedule and policy changes
• Conduct employee training sessions on subjects such as material handling, employee orientation, quality improvement and computer use
• Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
• Participate in disciplinary process or settlements of grievances.
• Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
• Monitor spending to ensure that expenses are consistent with approved budgets
• Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives
• Prepare management recommendations, such as proposed fee or schedule changes
• Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

Your profile :

• 3-5 years’ experience in administration and management of unionized employees
• Available to work on an afternoon and weekend schedule
• Excellent written and verbal communication skills (English)
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Valid driver’s license with a good driving record
• Health and Safety management experience
• Working knowledge of WCB reporting process
• Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided
• Driven by offering exceptional customer service
• Sense of urgency, outstanding communication and problem solving
• Strong teamwork and partnership orientation
• Mechanical and/or electrical inclination is an asset