Security Control Room Operator

Ready to suit up as a Security Control Room Operator

What matters most in a role like this is your ability to engage with people easily and make them feel confident in your ability to help them.

As a Security Control Room Operator, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers, etc.

What's in it for you?

• Hourly wage of $29
• We will invest in you, covering the costs of continuing education through GardaWorld Academy
• Flexible schedules with various shifts available
• Career growth opportunities at GardaWorld
• Full-time opportunitiy
• Uniform provided at no cost

Responsibilities for a Security Control Room Operator

• Monitor and control access, ensuring only authorized employees, guests, conractors and visitors enter restricted areas. 
• Monitor building alarms and secuirty notifications, investigate alerts, and escalate incidents to appropriate personnel. 
• Conduct foot patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Control and monitor access credentials, keys, fobs, visitor passes, and other security related assets.
• Address incidents, provide first aid, and coordinate with emergency teams
• Write incident reports and communicate security concerns
• Answer questions in person or by phone

Qualifications for a Security Control Room Operator

• Be authorized to work in Canada
• Hold a valid Alberta Security License
• Minimum 1 year control room/disptatch experience
• Previous security concierge experience is an asset
• Strong computer and typing skills, proficient with Microsoft Office
• Experience with monitoring and operation of video and surveillance systems
• Problem Solving skills 
• Exceptional customer service skills
• Excellent written and verbal communication skills 

This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance and even casual roles available.

SSCAL