Temporary Customer Service Representative

Join our team!

We are seeking a proactive and customer-focused Customer Service Representative to enhance tenant and customer interactions within our facility. This role requires providing excellent customer service and active engagement with tenants and customers to ensure a welcoming and efficient environment. The ideal candidate will possess strong communication skills, a knack for problem-solving, and a commitment to delivering exceptional service.

This position in on a 5 month contract.

What's in it for you?

• We offer competitive wages starting at $20/hr & comprehensive health benefits  

• We can guarantee 40 hours/week

• Opportunities to grow alongside GardaWorld. 

• Corporate Discounts 

What does a Customer Service Representative in Calgary do?

• Establishing and maintaining "First Class" customer relations and services with both internal & external clients. This will include:
• Greeting and directing customers to the building to create relationships
• Engage with all levels of tenants (executive admin support personnel, company decision makers, general tenant population) 
• Respond effectively to customer requests for information 
• Gaining and maintaining thorough knowledge of all building services and amenities
• Assist customers with building issues and/or concerns and/or direct them to the appropriate internal resource so as to satisfy their needs
• Ensuring accuracy and operation of building touchscreen directories
• First impression maintenance – ensuring first class condition of building’s lobby, exterior and retail levels are maintained
• Initiate corrective action if necessary thru dispatching of 310-MAXX or otherwise as appropriate
• Familiarization with building emergency procedures and fulfillment of an active role as dictated within procedures
• Knowledge of fire and life safety protocols

Qualifications to become a Customer Service Representative in Calgary

• High school diploma or equivalent; a degree in hospitality, business, or a related field is preferred.
• 5 years experience in customer service, hospitality, or facility management is a plus.
• Have a strong customer service mindset – able to blend courtesy, active listening and effective questioning to ensure service excellence
• Must be able to work 0730 - 1530 and extend when required 
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Must have a working knowledge of property management 
• Is diplomatic and empathetic - you must show ability to maintain a calm demeanor while dealing with clients or visitors who may be agitated or under duress