Operations Manager, Malawi

Position/Employment type:

Operations Manager, Full Time Employee

Organization/Reporting line:

Project Manager/Head of Guarding

Place of work/Travel:

Nchalo, Dwangwa, Lilongwe, Blantyre, Mzuzu

Contact and Cooperation:

Internally:   All Department Heads.

Externally: --Clients, Police , Fire & other Welfare  agencies /authorities

Job Summary:

Principal role is to manage and coordinate Operations functions for projects or regions as assigned. responsible to the Project Manager/Head of Guarding in the overall management for all elements of the guard force operations to ensure compliance with all contractual requirements and company procedures and to assume all operation functions and duties

Key Responsibilities:

• Overall co-ordination of all operations in the project or regions.
• Overseeing and or conducting security surveys in both prospective and current client’s property and advising the Project Manager/ Head of Guarding or client accordingly
• Reconciling manpower with the actual jobs at the end of each month
• Administering operation staff leave and relieving procedures
• Ensuring that company security procedures are dispatched and adhered to in all assignments
• Monitoring and controlling the usage of operations motor vehicles and motorcycles to ensure efficient and effective utilization.
• Maintaining discipline within the guard force in liaison with the Human Resources Assistant/Officer/ Administrator for the Project or region.
• Procuring and controlling the entire operations equipment in line with the budget allocation in liaison with the stores and accounts departments
• Identifying Operations staff training needs and advising the Project Manager/Head of Guarding accordingly
• Look to increasing performance levels by identifying and demonstrating areas of physical and procedural high-risk weakness of clients
• Reporting and rectification of all substandard observation in the first instance to the Project Manager or Head of guarding.
• Reinforce the training of the guard force to attain international standards
• Keeping abreast of technological and other improvements which could contribute to the better security
• Liaising with external agencies such as the Fire, Police, Hospital and welfare authorities
• Generating assignment instructions for each post
• Ensure compliance thus full conformity to policies, standards, regulations and all other contractual and Company requirements.
• Any other duties assigned to you by management

Authority:

Refer to GardaWorld Authority Matrix.

Accountability:

The Operations Manager is accountable to the Project Manager or Head of Guarding and at times to the Head of Security Operations for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.

Competencies:

• Must be fluent in spoken and written English
• Ability and willingness to work odd hours and under pressure
• Must have served for at least 3 years in a reputable security firm in a similar capacity
• Holder of a clean driving licence
• Computer literacy, an added advantage

Qualifications & Experience:

• Bachelor's degree in Security Management, Project Management, Facilities Management, general management or business administration or related field
• Minimum ten (10) years military, police and/or local guard force management
• Good exposure to security operations and business financials
• Experience in leading both to administration staffs and the unionised guard force.
• Experience of working in labour intensive and unionised environments
• Tech savvy with good IT skills