Project Manager, Dwangwa Illovo Project

Position/Employment type:

Project Manager, Permanent Contract Employee

Organization/Reporting line:

Head of Security Operations

Place of work/Travel:

Nchalo, Dwangwa

Contact and Cooperation:

Internally:   All Department Heads.

Externally: --Clients, Police , Fire & other Welfare  agencies /authorities

Job Summary:

The Project Manager is responsible for leading and developing a strong management and administration team capable of exercising effective operational and financial management and operational controls of the contract while fostering a positive working environment that ensures customer satisfaction. The position is tasked in taking a lead to deliver service excellence, attain project profitability, business development and growth, practice effective financial management and ensuing attainment of high compliance culture in the arear of health, safety and environment management in line with set delivery standards

Key Responsibilities:

Reporting to the Head of Operations, the Project Manager shall be responsible for carrying out the following activities:

• Carry out the day to day management of the contract office including managing client relations, new assignment/job start ups to ensure uninterrupted work flow and provision of services in line with expectations from both parties.
• In liaison with the Head of Finance, prepare and manage budget and targets for the entire project operational / administration staff and also planning on both a short-term and long-term basis, for future operational growth and expansion.
• Develop, review, monitor and manage budgets and capital expenditure while implementing effective financial controls. Take a leading role in ensuring profitability, maintaining the responsibility and control of all financial impacts to the contract.
• Develop and implement project/operations strategic Security Services Management ensuring ongoing compliance with all company-wide programs.
• Develop Business Continuity Programs by formulating, proposing, implementing and revising Project strategy and operations.
• Design and implement a comprehensive security service programme consistent with identified risks and agreed clients’ contractual terms. Maintain and implement Service delivery Standards to inform value for money and client(s) satisfaction.
• Responsible for the management and operational control of all Projects/Operations, Technical and associated tactical resources deployed / allocated within the project boundaries. Direct all operational aspects of the project including operations, customer service, technical services, sales functions and administration ensuring a smooth running of the contract.
• Manage the operating equipment in line with expectations, conducting inventory and study opportunities to reduce losses and damages, and ensure consistent and accurate inventories are taken in accordance with GardaWorld processes and procedures.
• Review contracts, collaterals, quality and service standards on regular basis and ensure compliance to set standards of services. Maintain and enforce all quality, service standards and procedures for project operations.
• Establish standards, conducts spot checks on internal controls and ensures compliance. Constantly reviews the current procedures and practices to ensure they are simple for staff and clients.      

• Address customer and employee satisfaction issues promptly and adhere to high ethical standards, and comply with all regulations/applicable Malawian Laws.
• Manage client relations ensuring they are maintained within the standards, including regular contact with clients, proactive problem resolution, and oversight regarding daily client issues.
• Responsible for bringing out the best of contract staff by providing training, coaching, development and motivation, fostering a positive environment in which personnel are able to thrive. In collaboration with HR Department, facilitate employee learning and development by assessing capability, identifying gaps and designing training interventions to redress the. Expected to identify business, department and individual needs or gaps.
• Seek and seizes continuous business growth opportunities. Assess the market conditions and identify current and prospective sales opportunities and develop business growth forecasts, financial objectives and business plans to meet goals and metrics.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities and stay abreast of competition and provide reports on market movements and penetration via monthly performance reports.
• Network to improve the presence and reputation of the company in the region. Share knowledge with other branches and headquarter on effective practices, competitive intelligence, business opportunities and needs unique with the region.
• In collaboration with HR department, manage disciplinary issues in line with the provisions of the Malawian Labour Laws and company policy and ensure fairness and transparency, thus minimizing instances of litigation and other risks. Drive grievance resolution and ensure that all pertinent issues are addressed in a fair, confidential and transparent manner

Authority:

Refer to GardaWorld Authority Matrix.

Accountability:

The Operations Manager is accountable to the Project Manager or Head of Security Operations for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.

Competencies:

• Must be fluent in spoken and written English
• Ability and willingness to work odd hours and under pressure
• Must have served for at least 3 years in a reputable security firm in a similar capacity
• Holder of a clean driving licence
• Computer literacy, an added advantage

Qualifications & Experience:

• Bachelor's degree in Security Management, Project Management, Facilities Management, general management or business administration or related field
• Minimum ten (10) years military, police and/or local guard force management
• Good exposure to security operations and business financials
• Experience in leading both to administration staffs and the unionised guard force.
• Experience of working in labour intensive and unionised environments
• Tech savvy with good IT skills