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Country HR Manager, Kenya

Business Unit:  International Security Services
Career Area:  International


Position/Employment type:

 Human Resource Manager / Full time employee position

Organization/Reporting line:

GardaWorld SSMEA, Kenya / Reports to Managing Director, Kenya and Head of Human Resources, East Africa.

Place of work/Travel:

Nairobi, Kenya / regular travel to Mombasa and Kisumu branches and other Kenya areas of operation.

Contact and Cooperation:

Internally: Main cooperation with Operations, Legal, Training School, Insurance, Kenya Senior Leadership.

Externally: Ministry of Labour, Unions, Clients, Government officials, Outside agencies, Federation of Kenya Employers, Professional Associations

Job Summary:

The HR Manager performs general human resources and people operation duties in the following areas but not limited to: employee relations, training, benefits, compensation, recruitment and selection, development and implementation of policies and procedures in accordance with the mission, core values, and purposes of the Company.

Key Responsibilities:

  • Put in place HR strategies and plans that are aligned to and support the achievement of the Kenya business strategic goals.
  • Develop, implement and communicate HR management policies and procedures that reflect GW standards and culture, train managers and supervisory staff on their application and revise them as necessary to ensure continued compliance with statutory requirements.
  • Monitor all HR activities and practices to ensure compliance with statutory requirements and company policies.
  • Manage and support vetting, selection and recruitment of staff and work closely with the Managing Director Kenya, heads of Department and line managers to identify and define vacancies and suitably qualified staff to fill these.
  • Effectively manage service providers including agents, consultants providing HR related services, to ensure that the company is provided with optimal services and value for money.
  • Ensure that all staff are contracted as per company policy and monitor to ensure timely end of probation confirmations and renewals of contracts where applicable. Develop and oversee the implementation of a comprehensive induction and orientation programmes for all new staff.
  • Develop effective and competitive compensation and benefits structures to attract and retain staff. Ensure alignment of employee reward to performance.
  • Drive the development of a high performing culture within Kenya team, by ensuring timely completion of goal setting, bi annual reviews and annual appraisals. Ensure optimal feedback processes and performance improvement planning.
  • Manage disciplinary issues in line with the provisions of the Employment Act and company policy and ensure fairness and transparency, thus minimising instances of litigation.
  • Drive grievance resolution and ensure that all pertinent issues are addressed in a fair, confidential and transparent manner where possible without becoming a legal issue. Where disputes become legal issues supporting the cases with timely provision of information to lawyers as appropriate.
  • Develop, career development and succession plans that address the current and future business requirements of the Kenya business and offer returns on investment. 
  • Facilitate employee learning and development by assessing capability, identifying gaps and designing training interventions to redress them. Expected to identify business, department and individual needs and develop and roll out the training calendar activities as required.
  • Put in place employee welfare programs that ensure the general well-being of staff and ensure that staff are focused and supported to deliver in line with expectation.
  • Put in place systems for managing staff records, including personal data, annual leave and off days, sick leave etc, ensuring that these are kept up to date and adhere to relevant statutory and regulatory requirements.
  • Ensuring existence of harmonized Industrial Relations and act as the key point of contact with the Trade Unions. Coordination with key government agencies for employment perspective and liaising with government bodies to ensure successful running of labour matters.
  • Administer insured staff benefits schemes including medical schemes, pension schemes, Group Personal Accident/WIBA, etc.
  • Manage Kenya HR team

Principal Outputs of this Role:

  • HR policies, systems and processes
  • Excellent industrial relations
  • Competitive Compensation and Benefits schemes
  • Learning and development systems and plans that optimise employee capability
  • HR Reports for management review and decision making
  • Collective Bargaining Agreements that ensure competitive pay levels
  • Cost effective employee welfare programmes that motivate staff


Refer to GardaWorld Security Authority Matrix.


The Human Resources Manager is accountable to the Head of Human Resources- Kenya for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.


  • Adhering to principles and values – Demonstrates courage and integrity
  • Planning and organizing – Plans activities and projects well in advance and takes account of possible changing circumstances
  • Supporting and Cooperating - Excellent written and verbal communication skills to convey complex messages across a wide-ranging audience, both internally and externally to clients – high level command of English is a pre-requisite.
  • Leading and supervising – Motivates and empowers others. Relates well to people at all levels and be able to manage conflict.
  • Deciding and initiating action – Takes responsibility for actions, projects and people which may involve touch choices or considered risk.
  • Formulating strategies and concepts – Works strategically to realise organisational goals through talent management
  • Adapting and Coping – Works productively under a high-pressure environment and keeps emotions under control during difficult situations

Qualifications & Experience:

  • A minimum of Bachelor's degree in Human resources, Social Sciences, general management or business administration
  • Higher Diploma in Human Resource Management from a recognized institution;
  • Registered as a member of the IHRM
  • At least 10 years’ experience in Human Resources Management


  • Technical skills in most if not all aspects of human resource management with a focus on Recruitment and Selection, Learning and Development, Performance Management, Compensation and Benefits, HR Policies
  • Experience of working in labour intensive and unionised environments

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Employee Relations, HR Manager, Compliance, HR, Law, Human Resources, Legal

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