Business Applications Solutions Expert

Overview:

As a Business Applications Solution Expert, you will play a pivotal role in driving digital transformation and operational excellence across the organization. You will lead the design, implementation, and optimization of business applications—including Salesforce, Dynamics 365 F&O, and other platforms to support business strategy and growth. This role requires a blend of technical expertise, business acumen, and leadership skills to deliver innovative solutions and maximize the value of enterprise applications.

Key Responsibilities:

• Partner with business leaders and stakeholders to align technology solutions with organizational goals.
• Drive process automation, digital transformation, and continuous improvement initiatives.
• Lead the design, configuration, and deployment of Salesforce, D365 F&O, and other business applications.
• Manage integration between applications and third-party systems using modern integration tools (e.g., Power Platform).
• Ensure applications are stable, secure, and optimized for performance.
• Provide expert-level support to end users, including troubleshooting, training, and documentation.
• Lead change management and user adoption programs to maximize solution effectiveness.
• Ensure compliance with data privacy, security best practices, and relevant regulatory frameworks.
• Monitor emerging technologies and recommend innovative solutions to enhance business processes.
• Analyse business requirements and translate them into scalable, functional solutions.
• Track and report on KPIs such as system uptime, user satisfaction, and project delivery.
• Conduct regular system maintenance and clean-up to ensure optimal performance.

Principal Outputs

• Reliable, secure, and consistently available business application services.
• Optimally configured business application platforms aligned with best practices.
• Effective system implementation and user support.
• Documented processes, customizations, and integrations.
• Proactive identification and resolution of system issues.

Competencies

• Strong analytical and problem-solving skills.
• Excellent interpersonal, negotiation, and communication abilities.
• High degree of confidentiality and integrity.
• Ability to influence and collaborate across departments.
• Forward-thinking planner with attention to detail.
• Team player, able to work independently and in diverse environments.
• Proven ability to troubleshoot and resolve complex business software issues.

Qualifications & Experience

• Bachelor’s degree in business, Information Technology, or related field from a recognized institution.
• Professional certifications in Salesforce, Dynamics 365 F&O, Power Platform.
• At least 2 years’ experience supporting business applications in a medium-to-large enterprise environment.
• Experience with cloud platforms (Azure, AWS), API management, and integration tools.
• Exposure to documenting code customizations, integrations, and technical processes.
• Ability to translate business requirements into functional solutions.
• Experience with project management methodologies (Agile, PMP, Scrum) is an advantage.
• Strong technical documentation skills (integration, process, technical, and data flow charts).