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GardaWorld : Edmonton - Customer Service Supervisor - 60k-65k

Business Unit:  ECAM
Career Area:  Operations and Administration
Location: 

Edmonton, Alberta, CA

About GardaWorld

Give a new vision to your career with ECAM Customer Service Supervisorn in Edmonton

ECAM, a GardaWorld company, is transforming the way businesses protect their people and assets. As the largest video monitoring provider in the country, we safeguard sites nationwide using cutting-edge technology, industry-leading speed of deployment, and a dedicated team making a real impact every day. 

We’re growing, and we’re looking for top talent to join our team in Edmonton. 

If you thrive in a fast-paced, high-tech environment, take pride in delivering quality work, and are motivated by making a meaningful difference, this is your opportunity to be part of something bigger. 

What ECAM Brings to You as a [job title]

  • Competitive salary and comprehensive benefits package.
  • Opportunities for career growth and professional development.
  • Ongoing leadership coaching and training.
  • Work with an industry leader in security and technology solutions.
  • Collaborative and supportive team environment.
  • Opportunity to lead high-performing national teams.

What Your Days Will Look Like

  • Provide leadership, coaching, and support to Team Leaders overseeing Customer Service, Customer Loyalty, and Collections.
  • Foster a positive, accountable, and high-performing team culture.
  • Conduct regular one-on-one meetings with Team Leaders to review performance, address challenges, and support professional development.
  • Recruit, onboard, coach, and develop Team Leaders and team members.
  • Manage employee performance through coaching, recognition, performance improvement plans, and disciplinary action when required.
  • Ensure appropriate staffing levels to meet operational and customer service demands.
  • Oversee the daily operations of Customer Service, Customer Loyalty, and Collections teams.

What We're Looking For

  • Previous leadership experience within a Customer Service, Contact Centre, Customer Experience, or Collections environment.
  • Proven ability to lead, coach, mentor, and develop high-performing teams.
  • Strong communication, interpersonal, and conflict resolution skills.
  • Excellent analytical, organizational, and problem-solving abilities.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
  • Customer-focused with strong decision-making skills.
  • Proficiency with CRM systems, contact centre technologies, Microsoft Office, and reporting tools.
  • Experience interpreting operational metrics and using data to drive performance improvements.

    The opportunity is real. The team is ready. Your move. 

    Hop on with ECAM, apply now! 

    SSAlarm

    Please note: No AI tools are used in the screening, assessment, or selection of candidates for this position. 

    This posting is for a position that is currently vacant within the organization. 

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.


Job Segment: Call Center, CRM, Manager, Customer Service, Technology, Management

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