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Operations Manager - Cash Services

Business Unit:  Cash Services
Career Area:  Operations and Administration

Edmonton, AB, CA



We are hiring one (1) Operations Manager in our Edmonton, AB branch.



Your mission at GardaWorld:

Reporting to the Branch Manager, you will be in charge of the Edmonton Branch's Operations Supervisor team.  On a daily basis, you will be responsible for planning, organizing, and managing the work of your team and ensuring customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with his/her employees. 

GardaWorld, Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.


What you will be doing:

  • Assisting the Branch Manager in planning, organizing, managing, and controlling the operations under his/her responsibility, based on the company’s management values
  • Investigate to verify and resolve customers and shippers’ complaints
  • Implement schedule and policy changes
  • Identify the routes that require operational follow-ups and ensure route supervision
  • Ensure that the collective agreement and applicable laws are suitably applied; foster open discussions and transparency
  • Ensure performance evaluations for unionized staff are carried out efficiently before the end of the probation period
  • Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
  • Participate in disciplinary process or settlements of grievances
  • Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
  • Monitor spending to ensure that expenses are consistent with approved budgets
  • Prepare management recommendations, such as proposed fee or schedule changes
  • Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures


What we offer:

  • Competitive salary and benefits
  • Permanent position
  • International company offering many career opportunities
  • Free on-site parking


What we are looking for:

  • 5 years’ experience in administration and management of unionized employees or equivalent
  • Excellent written and verbal communication skills (English)
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Valid driver’s licence with a good driving record
  • Health and Safety management experience 
  • Working knowledge of Workers Compensation reporting process
  • Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided
  • Driven by offering exceptional customer service
  • Sense of urgency, outstanding communication and problem solving
  • Strong teamwork and partnership orientation 




Interested in this job? Apply online or send your resume to lauren.rubio@garda.com!

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Operations Manager, Manager, Workers Compensation, Operations, Management, Human Resources

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