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Operations Manager

Business Unit:  Security Services
Career Area:  Operations and Administration
Location: 

Edmonton, AB, CA

Operations Manager

 

GardaWorld is the world’s largest privately owned security services company. We operate across a range of highly focused business solutions including cash services, protective services and aviation services. Over 62,000 highly trained, dedicated professionals serve clients in North America, Latin America, Europe, Africa, Asia and the Middle East.

 

GardaWorld has great opportunity for personal growth and advancement, fosters a collaborative environment, and encourages team cooperation. You can make a difference in a company that gives you latitude to deliver the best customer service.

 

GardaWorld is currently hiring a Operations Manager for the Edmonton International Airport, working within the Physical Security business line.

 

Reporting to the Branch Manager at Edmonton International Airport, your duties will include:

  • Oversee the consistent execution of service requirements for the Edmonton Airport Branch

  • Continuously review the day-to-day operations within the Branch to optimize resources, improve profitability and customer service & limit overtime – implementing change where necessary.

  • Drive efficiencies throughout the operation in conjunction with the Leadership Team and Security personnel

  • Ensure that all relevant legislative and regulatory requirements are met, and that GardaWorld procedures and standards (including health and safety, security, personnel) are consistently applied across the area.

  • Provide coaching and mentoring to the supervision team by setting clear objectives, communicating openly, holding/participating in regular meetings, monitoring performance and taking corrective action (as appropriate) to ensure corporate and branch goals are met

  • Ensure that staff maintain a high level of customer care (measured by contractual requirements); monitor service levels and implement change as needed

  • Work with HR and Union Representative and in a collaborative manner, apply corporate policies to manage disciplinary matters arising in the branch, including dismissals, grievances, absenteeism health and safety issues, etc., communicating any changes in terms and conditions to staff on a timely basis

 

Your profile:

  • Proven Operations experience in a management capacity.

  • Self-motivator/strategic thinker

  • Experience with a unionized workforce.

  • Experience within the security industry and in managing personnel

 

Qualifications:

  • 5-7 years experience in the security industry or law enforcement / military

  • Very good people management and team building abilities

  • Highly customer-service focused with excellent communication skills

  • Good negotiation, influencing and entrepreneurial skills

  • Demonstrated analytical and problem-solving skills with attention to detail.

  • Ability to manage the implementation of strategic objectives

  • Strong relationship builder, proactive, and highly results driven of how technology can enable a business to be more efficient

  • High degree of integrity, trustworthy

  • Computer literate – an understanding

 

Join our workforce!

Headquartered in Montreal, Canada, GardaWorld is the world’s largest privately owned security services company. We operate across a range of highly focused business solutions including cash services, protective services and aviation services. Over 62,000 highly trained, dedicated professionals serve clients in North America, Latin America, Europe, Africa, Asia and the Middle East.

 

GardaWorld has great opportunity for personal growth and advancement, fosters a collaborative environment, and encourages team cooperation. You can make a difference in a company that gives you latitude to deliver the best customer service.

 

We are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status.

 

We thank all candidates for their interest; however we will communicate only with the selected candidates.

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.


We thank all candidates for their interest; however, we will communicate only with the selected candidates.


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