Operations Supervisor, Secured Transport

Business Unit:  Cash Services
Career Area:  Operations and Administration

Gatineau, Quebec, CA

We are currently hiring one Operations Supervisor for Gatineau, Quebec

Your mission at GardaWorld:

Reporting to the Operations Manager, you will be in charge of the Secured Transport team within our Cash Services Division. On a daily basis, you will be responsible for planning, organizing, and managing the work of your team and ensuring customer satisfaction.


We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees. GardaWorld Cash Services is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

We offer:

  • Competitive salary
  • Full benefits
  • RRSP
  • 3 weeks of vacation after 1 year
  • Corporate discounts
  • Permanent position
  • Be part of a dynamic team
  • On-site parking
  • International company offering many career opportunities


On a typical day you will:

  • Plan, organize, and manage the work of your employees and ensure customer satisfaction
  • Investigate to verify and resolve customers' and shippers' complaints
  • Serve as a contact person for all workers from assigned territories
  • Implement schedule and policy changes
  • Conduct employee training sessions on subjects such as material handling, employee orientation, quality improvement, and computer use
  • Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
  • Participate in disciplinary process or settlements of grievances.
  • Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
  • Monitor spending to ensure that expenses are consistent with approved budgets
  • Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives
  • Prepare management recommendations, such as proposed fee or schedule changes
  • Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures


Your profile :

  • 2 years’ experience in administration and management of unionized employees
  • Available to work on an overnight schedule, if needed
  • Excellent written and verbal communication skills (English)
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Valid driver’s license with a good driving record
  • Health and Safety management experience
  • Working knowledge of WSBC reporting process
  • Restricted Possession and Acquisition License (RPAL) - If none, contingent on passing all necessary security clearance + courses provided
  • Driven by offering exceptional customer service
  • Sense of urgency, outstanding communication, and problem solving
  • Strong teamwork and partnership orientation
  • Mechanical and/or electrical inclination is an asset
  • Experience training and coaching is an asset


Interested in this job? Apply online or send your resume to Bouchra.Al-Atifi@garda.com

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Operations Manager, Electrical, Manager, Operations, Engineering, Management