Duty Manager

Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse and dynamic team, and embark on a path that will allow you to grow both professionally and personally.

The Duty Manager is responsible for ensuring and improving the performance, productivity, efficiency, and effectiveness of various teams.  Additional focus on workforce planning and profitability to ensure the full utilization of resources while maintaining enhanced compliance standards. Within this role, they must remain in tune with industry standards and play a pivotal role in the client relationship and direct reports development.  

Duty Manager Job Responsibilities:

• Responsible for adherence to operational systems, processes, and policies in support of the organization's visions and client requirements.     

• Collaboratively coordinate and implement a workforce plan with the Resource Optimization Manager (ROM) team to meet daily, weekly, and monthly service and safety requirements within the operational scope.   

• Involves actively mentoring management and frontline personnel emphasizing development and training processes and standards.   

• As the primary contact, communicate job site conditions and concerns to key stakeholders. Aiming to enhance overall operational effectiveness by leading solutions.   

• Monitor that screening operations follow the aviation industry protocols, client requirements, legislation, or division specific. Lead/implement remedial or training actions to ensure ongoing compliance.   

• Supervise screening operations, making final decisions to enhance efficiency and productivity. Can be the final decision maker in the outcome and further actions to be taken, to enhance operations efficiencies.   

• Monitor workforce absenteeism and implement contingency plans with administrative support.  

• Ensure efficient collaboration and coordination between departments through communications with a variety of support services to meet the requirements of the daily operations and client expectations.   

• Responsible for emergency preparedness and critical response involving any potential security threat. This includes acting as the first responder and leading initial communications, including any reporting.   

• Conduct regular operational meetings and team briefs to review performance; keeping employees informed.  

• Support a labour relations strategy aligned with operational requirements and is in support of the company culture and values.   

• Responsible for managing the data collection and other pertinent information in support of presenting daily, weekly, bi-weekly, or monthly operational effectiveness directly with the client and internal contacts.   

• Actively follows safety policies and collaborates with the Health and Safety team for compliance.  

• Manages and increases the effectiveness and efficiency of the supporting departments (Human Resources, Quality, Administration, and Finance) through the coordination and communication between the business functions. 

Duty Manager Qualifications:

• Post Secondary diploma or degree in business management or related field or equivalent work experience.  

• A minimum of 3 - 5 years of experience as a manager, including overseeing a team   

• Preference will be given to individuals with experience in the aviation industry.   

• Established in creating and executing action plans to achieve goals.  

• Excellent conflict management skills. Has a proven ability to help others through emotional or tense situations, tend to disagreements diplomatically, and collaboratively define solutions that everyone can support.  

• Experience and track record leading, motivating, and coaching people. Strong commitment to teamwork.  

• Highly flexible and adaptable to support 24/7 operation.  

• Ability to work under pressure and handle stressful situations.  

• Strong understanding of legal requirements and responsibilities in a unionized environment.  

• Ability to obtain and retain a RAIC (Restricted Area Identity Card) and Transport Canada Clearance  

Employment Details:

• Type d’emploi : Permanent
• Emplacements : Atlantique Region 

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!