GardaWorld : Stoney Creek - Product Owner

Job Description

Position Title: Product Owner, ECAM Central
Position Reports to: Vice President, Software Development
Version Date: December 2025
Job Code:

85k-100k

Position Summary

The Product Owner for ECAM Central is responsible for defining, prioritizing, and delivering features for the company’s customer portal. This role involves collaborating with stakeholders, customers, and development teams to ensure ECAM Central provides a seamless, secure, and engaging user experience. The Product Owner will own the product vision, manage the backlog, and drive the roadmap to align with business objectives and customer needs.

Duties & Responsibilities

Product Strategy & Roadmap

• Own the vision and strategy for ECAM Central, ensuring it meets customer and business goals.
• Define and maintain the product roadmap, prioritizing features based on value, usability, and feasibility.
• Gather and analyze customer feedback, market trends, and usage data to inform product decisions.
• Ensure ECAM Central evolves as a best-in-class customer portal with continuous improvements.

Agile Delivery & Collaboration

• Act as the primary liaison between business stakeholders and development teams in an Agile Scrum environment.
• Write clear user stories, acceptance criteria, and product requirements for ECAM Central features.
• Collaborate with developers, UX designers, and QA to ensure successful delivery of portal enhancements.
• Participate in sprint planning, reviews, and retrospectives to drive continuous improvement.
• Ensure ECAM Central delivers secure, scalable, and user-friendly functionality.
• Support the rollout of the application and new features, including communication, training, and adoption activities.

Stakeholder Engagement & Communication

• Partner with cross-functional teams including customer support, operations, and sales to align ECAM Central with customer needs.
• Communicate product updates, release plans, and performance metrics to stakeholders.
• Facilitate workshops and requirement-gathering sessions to refine portal features.
• Evaluate new technologies and integrations to enhance ECAM Central’s capabilities.
• Drive initiatives to increase customer engagement and grow the number of active users on ECAM Central.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 5 years of experience in product management or product ownership, with a proven track record of delivering successful customer-facing applications.
• Experience working in Agile/Scrum environments and managing product backlogs.
• Strong analytical, problem-solving, and communication skills.
• Familiarity with SDLC tools such as Jira, Azure DevOps, or similar platforms.
• Experience with customer portals, SaaS platforms, or enterprise applications preferred.
• Experience with user interface design tools such as Figma Design Software is a plus, particularly for creating wireframes, interactive prototypes, and collaborating with UX/UI designers to ensure intuitive and visually appealing portal experiences.

Working Conditions

• Remote work is acceptable, with required travel to company headquarters monthly.
• Travel to client sites as needed.
• Travel to trade shows and industry events.
• Flexibility in work schedule to accommodate global teams.
• Availability after hours as needed for portal launches or critical issues.

Key Success Metrics

• Customer Adoption Rate: Percentage of customers actively using ECAM Central.
• Customer Satisfaction (CSAT/NPS): Measured improvement in customer feedback and portal usability.
• Feature Delivery Velocity: Timely completion of prioritized backlog items per sprint/release cycle.
• Portal Uptime & Reliability: Consistently meeting or exceeding SLA targets for availability and performance.
• Support Ticket Reduction: Decrease in customer support requests related to portal functionality.
• Business Value Realization: Alignment of delivered features with measurable business outcomes (e.g., revenue growth, cost savings).
• User Engagement Metrics: Increased frequency of logins, transactions, and feature utilization.
• Continuous Improvement: Demonstrated enhancements in portal design, security, and scalability over time.