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K9 Training & Quality Manager

Business Unit:  Security Services
Career Area:  Operations and Administration
Location: 

KE

Position/Employment type:

GardaWorld – Security Services – MEA – East Africa K9 Training & Quality Manager

Full Time Employee with an option to consider Part Time engagement

Organization/Reporting line:

Reports to: Managing Director, East Africa

Place of work/Travel:

Most likely Nairobi, Kenya / with regular travel to Countries in the EA region where GardaWorld operates and has K9 operations.

Contact and Cooperation:

Internally: Managing Director East Africa, Country Managers, Heads of Country K9 businesses & operations, Procurement & Finance. 

Externally: Government agencies, NASDU & other Professional Organisations relating to K9 operations, training and certifications, suppliers of dogs and equipment.

Job Summary:

The East Africa K9 Training & Quality Manager is responsible for ensuring the highest levels of compliance to NASDU’s international standards for GP & Detection K9 operations. The incumbent will develop regional training and quality control / assurance programs to maintain these standards across all K9 operations.

Key Responsibilities:

•             Write, maintain and implement all K9 policies and procedures (in accordance with the Company’s recognised international standard - NASDU) for all K9 operations which includes but is not limited to safe operational use of dogs, dog supply, training, health, infrastructure, deployment logistics (in-country and across borders), dog equipment, record keeping, welfare policy / disposal policy, HSE requirements etc.

•             In order to ensure standards are maintained across the region, the incumbent will establish a regional auditing and reporting routine which should include quarterly visits to all countries conducting K9 operations. Ensure that corrective action plans are developed following each audit and that those actions identified are closed within a reasonable timeframe.

•             Ensure that any changes to K9 standards and procedures within the industry are assessed for suitability, discussed with the GW SS MEA K9 QA/QC Manager and then implemented across the business with appropriate changes incorporated into policies and procedures.

 

•             Responsible for developing, conducting (where appropriate) and maintaining regional training programs for all K9 operations from but not limited to handler, kennel hands, kennel masters, supervisors, trainers, drivers and administrators etc.

•             Support Country Managers and their HR Managers in developing the selection and vetting criteria for potential K9 handlers. Establish a talent identification programme across the region and introduce K9 Values Awards;

•             In conjunction with Procurement, oversee the procurement of but not limited to dog food (to include independent quality testing), equipment, insurance, veterinary, training materials such as, but not limited to, live and synthetic explosives and vehicles for the region.  

•             In conjunction with Procurement, oversee and manage any and all K9 supplier relationships to ensure the quality control, cost efficiency, contract negotiations and payments etc. Should the Company reconsider establishing a breeding program, the incumbent will be responsible for all aspects of it.  

 

•             As and when required, be prepared to assist Country Managers with developing K9 concepts of operation to support business development and bidding (technical & pricing) activities. Support could also extend to assisting in the development of marketing materials, meeting current and potential clients, presenting and conducting demonstrations at events across the region. 

•             Support Country Managers with preparing annual budgets in accordance with the region’s K9 strategy and goals.

Authority:

Refer to the GardaWorld – Security Services – MEA – East Africa Authority Matrix

Accountability:

The EA K9 Training & Quality Manager is accountable to the Managing Director EA for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance reviews and supported through the monitoring of KPIs.

Competencies:

•             Must be comfortable working in a multi-cultural/multi-racial environment.

•             Ability to work with all levels of management and operations.

•             Fully comfortable with presenting, demonstrating and training small, medium and large groups.

•             Strong leadership skills with hands-on capability and management style.

•             Planning, coordination, work monitoring and problem resolution skills.

•             Results oriented with excellent negotiation, interpersonal, communication and social skills.

•             A forward planner with clear focus, ardent team player and able to work with remote supervision in a diverse environment.

•             Good decision-making skills with a sense of diplomacy, attention for detail and strong analytical ability.

•             Have good problem analysis and reporting skills.

•             High moral standing with impeccable integrity.

•             Ability to grow, support and develop talent within the department.

•             Must be fully computer literate with Microsoft Office programs.

•             Physically fit (able to lift and carry a dog) and in good health.

Qualifications & Experience:

•             Must hold, or be able to attain, valid and appropriate NASDU qualification to allow the training (to include train the trainer) and certification of GP & Detection dog teams to NASDU standards.

•             Not more than two (2) years of tactical inactivity in this field.

•             Must have at least five (5) years of operational canine handling experience for a military or police organisation.

•             Must have at least one (1) year experience as a narcotics, explosives, or special detection handler.

•             Must have a thorough knowledge of the standards for transporting, kennelling, feeding, breeding and maintenance of healthcare for K9 assets.

•             Demonstrable experience of conducting practical and theoretical lessons and assessments, using all appropriate training aids and methods of instruction (e.g. MS PPT).

•             Demonstrable experience of delivering train the trainer courses and certifications for GP & Detection dog team courses.

•             Individual Member of an International Working Dog Association.

 

 

 

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.


We thank all candidates for their interest; however, we will communicate only with the selected candidates.


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