Branch Manager

We are currently hiring a Branch Manager for our London branch.
 

Your mission at GardaWorld Cash Services:

Reporting to the General Manager, you will be in charge of the Secured Transport team within our Cash Services Division. On a daily basis, you will be responsible for planning, organizing, and managing the work of your team and ensuring customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees. 

GardaWorld Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.
 

What we offer:

• Based out of London, ON
• Competitive salary and benefits
• Permanent position
• On-site parking
• International company offering many career opportunities

What you will be doing:

• Continuously review the day to day operations within the branch to optimize resources, improve profitability, and customer service – implementing change where necessary
• Oversee the development and monitor adherence to the branch budget
• Ensure that all relevant legislative and regulatory requirements are met, and that GardaWorld procedures and standards (including health and safety, security, personnel, finance and transport) are consistently applied
• Provide coaching and mentoring to the management team by setting clear objectives, communicating openly, holding regular management meetings, monitoring performance, and taking corrective action, as appropriate
• Ensure that staff maintain a high level of customer care
• Maintain a good relationship between management and the union
• Work with HR, and in a collaborative manner, to apply corporate policies to manage disciplinary matters arising in the branch, including dismissals, grievances, absenteeism, health and safety issues – communicating any changes in terms and conditions to staff on a timely basis
• Ensure the integrity and accuracy of information entered into the Branch System database (operational, tracking, and billing systems)
• Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

What we are looking for:

• 5-8 years’ experience in management of unionized employees or equivalent
• Transportation/logistics services industry experience (cash, courier services, etc.)
• Knowledge of best practices in health and safety in a unionized work environment
• Knowledge of WSBC reporting and claim management processes
• Excellent written and verbal communication skills (English)
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Valid driver’s licence with a good driving record
• Hold a valid restricted PAL (Possession and Acquisition Licence), an asset 
• Proven Operations experience in a senior management capacity
• Excellent union relationship management experience
• Excellent negotiation, interpersonal, analytical, and problem-solving skills
• Highly customer-service and results oriented 
• Ability to manage the implementation of strategic objectives
• High degree of integrity, trustworthy

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