Assistant General Manager- Operations

Responsible for assiting the General Manager, Operations with the overall service delivery within an airport. This role is responsible for leading, directing, managing and overseeing airport screening operations.

Key Responsibilities:

• Assist in managing operational systems, processes, and policies in support of the organization's mission, particularly for CLASS 1 (a), airport operations.
• Communicate effectively with key stakeholders about job site conditions and concerns that may impact operational requirements.
• Support the enforcement of all protocols related to the aviation industry, client requirements, legislation, and division-specific guidelines.
• Assist in financial management, including planning, systems, and controls of the branch. Participate in financial reviews to stay informed about the business's state.
• Collaborate with the management team to assess operational effectiveness and strategize for enhanced workflow and productivity.
• Contribute to short-term and long-term planning, and support initiatives that promote operational excellence within the organization.
• Facilitate efficient collaboration and coordination between departments, maintaining communication with managers to ensure successful job completion and compliance.
• Assist in reviewing and approving operational schedules and workforce planning models. Support in auditing and managing branch overhead.
• Participate in operational meetings with direct reports to discuss performance results, customer surveys, and compliance scores. Keep abreast of corporate and industry changes.
• Demonstrate understanding and participation in safety principles and practices; adhere to all safety policies and procedures to maintain a safe work environment. Support liaison efforts with the Health and Safety internal community for compliance.
• Help manage and optimize the effectiveness of supporting departments (Human Resources, Quality, Administration, and Finance) by ensuring coordination and communication between business functions.
• Support a labour relations strategy that aligns with operational needs and upholds the company's culture and values.

Education

• Bachelor’s degree in business management or related field or equivalent work experience
• A minimum of 5 years experience as a senior manager, including overseeing a team
• Preference will be given to individuals with experience in the aviation industry

 Knowledge, Skills, and Abilities

• Demonstrated ability to develop and implement action plans that achieve objectives.
• Experience and track record leading, motivating, and coaching a management team to success.
• Focused on continuous improvement, must be creative and an innovative thinker.
• Strong commitment to teamwork.
• Solid operational background.
• Highly flexible and adaptable to support 24/7 operation.
• Ability to work under pressure and handle stressful situations.
• Strong understanding of legal requirements and responsibilities in a unionized environment.

 Competencies 

• Team Building and Communication: must be able to support the development of a healthy internal culture that retains key employees and encourages their professional development. 
• Strategic Planning: must ensure the development and implementation of a clear strategic plan for an organization or business unit.
• Financial planning: responsible for looking at the future of the business and making key investments and investment recommendations.

• Proven Visionary Leadership: provides clear goals, outlining a strategic plan for achieving those goals and equipping and empowering each member to act on the plan at the organizational, team and individual levels.
• Conflict Management: the ability to help others through emotional or tense situations, tactfully bringing disagreements into the open, and defining solutions that everyone can endorse.

 Working Conditions

• Most of the time is spent in an office environment (indoors), but may on occasion work outside, with frequent opportunity to move about.
• Physical requirements include but are not limited to - standing; lifting; bending, stooping, kneeling
• Ability to mentally focus and concentrate for prolonged periods of time.
• Analyzing information and evaluating results to choose the best solution and solve problems.

• Are exposed to sounds and noise levels that are distracting or uncomfortable on a weekly basis.
• Work near others. They often share the same workspace
• Generally, work a set schedule, but can be altered frequently, resulting in schedule changes.
• Overtime is common.

Employment Details:

• Employment Type: Permanent 
• Location: Montréal, QC

If you’re ready to roll up your sleeves and dive into an exciting career, we want to hear from you! Apply now to join a dynamic team and contribute to an efficient recruitment process!