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Insurance Manager

Business Unit:  International Security Services
Career Area:  International


Position/Employment type:

Manager, Insurance / Permanent full time employee position

Organization/Reporting line:

GardaWorld Security Services Middle East and Africa / Reporting to Director Risk, Insurance and Welfare.

Place of work/Travel:

Nairobi - Travel may be required to GardaWorld’s areas of operations, in particular across East Africa, and occasional travel to our management offices in London, Brussels, Washington and Montreal. 

Contact and Cooperation:

Internally: Company-wide, including GardaWorld Corporate with a focus on East Africa Business Unit

Externally: Brokers and insurance industry

Job Outline:

The Insurance Manager will deliver corporate insurance programs across East Africa. Responsibilities include compilation of underwriting information; assistance in coverage placement, management of relationships with third party service providers including brokers, insurers and other TPAs; loss forecasting; policy management; premium allocations and preparation of various loss analyses.


The Insurance Manager uses relevant knowledge of the insurance industry, insurance concepts and associated products, insurance pricing and contracts, underwriting practices, and/or claims/reporting processes and procedures to protect assets, reduce corporate risk and inform insurance purchase decisions.


Key responsibilities are set out below:


•             Act as the main point of contact for Insurance for the East Africa region

•             Work with Brokers and the business to gather and review renewal information for East Africa  insurance placement

•             Make recommendations for rating, wording and insurers within the East Africa region to Director Risk & Insurance Director

•             Identify new insurable risks within the Business and make recommendations for effective management of the risks

•             Work with the Director Risk & Insurance to report to the organisation on cover arrangements, premiums and recoveries

•             Review and negotiate contractual insurance obligations placed on the organisation

•             Manage (with the Legal Department) the liability claims notification process to insurers so that the insurers have sufficient information to investigate claims

•             Monitor and report to the Director Risk & Insurance on the effectiveness of the insurer’s claims handling service

•             Work with each East Africa HR team to place and manage appropriate medical insurance policies for each region, or as needed

•             Be responsible for the implementation and management of the claims process and ensure this is being followed by each of the East Africa locations

•             Be accountable for high profile or high values claims for the East Africa region

•             Monitor and review claims within each of the East Africa locations to help identify trends

•             Identify areas for improved risk management practices within the organisation

•             Work with the Risk Managers in the East Africa locations to implement and risk mitigation measures and strategy

•             Wherever possible, ensure the terms and conditions of contracts are clear and robust in relation to all matters insurance, provide bid, and contract negotiation support as needed.

•             Keep procedures up-to-date and ensure appropriate people are aware and able to follow the procedures as appropriate

•             Conduct regular reviews of existing processes and recommend changes to the Director Risk & Insurance

•             Resolve insurance queries from departments and third parties

•             Deputise for the Group Insurance Director as and when required

•             Ensure all policies are filed on the company shared filing system and any necessary certificates of cover are provided by the broker


•             Excellent written and verbal communication skills with the ability to inspire confidence at all levels within the business

•             Demonstrates integrity and upholds ethics and values;

•             Good interpersonal skills

•             Strong commitment to deliver results and make a meaningful contribution in a team environment

•             Ability to work under pressure and meet deadlines

•             Demonstrates a well-organised and logical approach to work

•             Demonstrate extensive experience handling large projects and knowledge of policy wordings with an understanding of contract law

•             Ability to analyse complex problems and structure issues for detailed resolution

•             Understanding of risk management and ability to persuade others to follow best practice


As directed and delegated by Director Risk Insurance and welfare and per GardaWorld Authority Matrix


•             Minimum of 5 years’ experience in a similar role

•             Bachelor’s degree in Finance, Business or equivalent

•             Chartered Insurance Institute [CII] qualification preferred

•             Experience of interacting with national/international financial institutions and insurance counterparts and service providers

•             Expert knowledge of Insurance management principles, regulatory requirements


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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