General Manager, Operations

Watch your career take flight at GardaWorld!

We are currently hiring a General Manager, Operations for Toronto Pearson International Airport who will lead teams responsible for Operations and Resource Planning with a staff consisting of screening officers, operational and administrative personnel. 

GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering security screening services in 28 airports across Canada.

Reporting to the Regional Director, the General Manager’s responsibilities will include, but not be limited to:

• Staffing, scheduling and the deployment and scheduling of regulated training 

• Maintaining and developing a strong working relationship with CATSA, the union, employees and all aerodrome stakeholders 

• Communicating the client’s corporate culture and organizational values for the region to all unionized and non-unionized personnel 

• Adherence to the company’s Corporate Objectives fostering successful business applications in addition to operational and business continuity 

• Working with the Regional performance team to initiate performance improvement plans 

• Developing business strategies, overseeing budgets and setting goals based on the company's and client’s plans and expectations 

• Implementing Human Resource strategies in collaboration with the Human Resources team 

• A strong Labour Relations understanding of managing in a unionized environment 

• Detailed knowledge of the collective agreement interpretation and application 

• Provide managers with problem solving skills and guidance on union matters up to and including grievances 

• Ability to problem solve, take initiative and be self-motivated while maintaining high standards of accuracy, attention to detail, timeliness and confidentiality 

• Manage all activities related to the total business achievement, Safety, Quality, Delivery, Cost & Morale 

Job Benefits:

• Competitive wage
• Performance Incentive Program
• Medical benefits
• A dynamic environment

Job Requirements:

• Must be a Canadian Citizen or a Permanent Resident 

• Minimum 5 years of successful operations management experience 

• University degree or diploma in a related field 

• Work independently without direct supervision, problem-solving and conflict management 

• Understanding of how to develop and implement business strategies 

• Ability to develop and maintain an excellent working relationship with the client 

• Ability to manage and prioritize multiple deliverables 

• Available to work a variable schedule (hours and days off, including weekends) 

• Availability for travel 

• Additional requirement: Must be able to obtain a Restricted Area Identity Card (RAIC) and Secret Clearance  

 Assets:

• University degree or diploma in a related field
• Bilingual; fluency in French & English

Personal Skills:

• Leadership ability, teamwork skills
• Work independently without direct supervision, problem-solving and conflict management
• Understanding of how to develop and implement business strategies
• Ability to develop and maintain an excellent working relationship with the client
• Ability to manage and prioritize multiple deliverables

Internal candidates will have priority. We thank all applicants for their interest in the position; however, we will communicate only with selected candidates.