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National Control Officer (Bilingual)

Business Unit:  Cash Services
Career Area:  Operations and Administration

Mississauga, ON, CA

We are hiring 1 full time and 5 casual dispatchers for our Cash Services, National Control Center in Mississauga.


Join a team rich in diversity, respect, and growth to make the world a safer place for families, communities, and businesses. At GardaWorld, we take our security responsibility seriously and strive to inspire trust.  Interested in an enriching and meaningful career? Join our ranks!


What we offer: 

  • Flexibility in schedule
  • Free facility parking
  • A dynamic work environment
  • Opportunity for advancement in the security industry

What you will be doing: 

Working out of our National Control Centre within the GardaWorld branch in Mississauga, National Control Officers are responsible for the monitoring and security control of GardaWorld branches and vehicles, the issuance of electronic locks codes and attack response.

  • Management of sensitive information
  • Emergency response (including GPS CIA, VIA alarms and emergency phone line)
  • Responding to emergency situations & incidents, implementing emergency responses procedures, escalating and reporting emergencies to the appropriate personnel
  • Monitor and track any major incident that interrupts service response, or increases the risk to any GardaWorld crews or branches, such as robberies, power outages, fires and other branch-related emergencies
  • Monitoring the vehicles and branches through CCTV and tracking systems
  • Issuing of access codes for vehicles, branches, and ATMs
  • Escalation of GPS and tracking issues to GardaWorld IT and/or Fleet
  • Help Desk functions; escalation of Security related issues nation wide
  • Ensures all company policies and standards are adhered to (i.e. Security procedures, Operational procedures)


What we are looking for:

  • English/French bilingualism is required
  • Working knowledge of cash logistics, or prior Dispatch experience in a fast paced transportation industry an asset
  • Ability to work effectively in a fast paced environment with multiple job tasking
  • Organized with the ability to make decisions
  • Must be a computer literate team player, with excellent oral and written communication skills
  • Has the ability to organize, and prioritize work activities to efficiently accomplish tasks and meet objectives
  • Demonstrated commitment to teamwork: willingness to work with others in achieving departmental goals. Demonstrates a willingness to participate in departmental activities, training, and acceptance of other work
  • Demonstrated diplomacy and self confidence in working with staff at all levels, ensuring that excellence in customer service is achieved
  • Ability to maintain confidential information
  • This is an armed facility. Applicants must be comfortable working along side employees who are armed. This position could also have the potential to become armed in the future


Successful applicants will be required to work in a fast-paced environment where flexibility in schedule is available. Successful applicants will need to be flexible to work a blend of AM/PM shifts, 7 days a week, 365 days a year. 


Interested? Apply online or send your resume to Darlen.Poce@garda.com



GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Help Desk, Information Technology, Bilingual, Technology

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