Quality Assurance Specialist - YYZ

Job Summary

As a key member of the Quality Assurance & Contract Compliance team, this role is responsible for ensuring the implementation and maintenance of a robust quality assurance program for Aviation Services. Primarily focuses on conducting audits, assisting in the closure of Corrective Action Reports (CAR), and supporting quality assurance program initiatives.

Section A: Key Responsibilities:

• Certified Audits:
  • Perform internal audits as a certified auditor in accordance with established audit methodologies and regulatory requirements.
  • Conduct comprehensive audits to assess compliance with internal policies, procedures, industry standards, and regulatory guidelines.
  • Document audit findings, prepare audit reports, and provide recommendations for improvement.
  • Collaborate with stakeholders to address identified non-conformances and ensure timely closure of audit findings.
  • Assist in the development and implementation of audit plans and schedules.

• Corrective Action Reports (CARs):
  • Support the closure of Corrective Action Reports (CARs) by working closely with stakeholders to address identified issues.
  • Assist in the development and implementation of corrective action plans to resolve non-conformances.
  • Monitor and track progress on CAR closure, ensuring timely and effective resolution.
  • Document all CAR-related activities, including root cause analysis, corrective actions, and verification of effectiveness.

• Quality Management Issue Resolution:
  • Collaborate with the National Director, Performance Programs to resolve quality management issues.
  • Provide technical expertise in identifying root causes, developing corrective actions, and implementing preventive measures.
  • Assist in reporting on quality management trends and process issues to support continuous improvement initiatives.
  • Participate in investigations related to quality control breaches and ensure accurate and complete data collection for trend analysis.

• Training and Compliance:
  • Assist in delivering training sessions and workshops to promote awareness and understanding of quality program requirements.
  • Provide technical guidance and support to departments on training needs related to quality management.
  • Ensure managers and staff are kept informed of regulatory requirements within the scope of the quality programs.

• Record-Keeping and Data Management:
  • Maintain accurate and up-to-date records of audit activities, corrective actions, and other quality program documentation.
  • Manage databases and information systems to support audit findings, CAR closure, and trend analysis.
  • Ensure compliance with data privacy and confidentiality regulations.

• External Audits and Certification:
  • Support external audit activities, including coordinating with external auditors, providing necessary documentation, and participating in on-site audits.
  • Assist in the preparation of materials and responses for external audits.
  • Collaborate with stakeholders to ensure compliance with certification requirements and industry standards.

• Process Improvement and Updates:
  • Review and recommend updates to processes within the quality programs based on audit findings, regulatory changes, and industry best practices.
  • Collaborate with stakeholders to implement process improvements and ensure adherence to established procedures.

• Stakeholder Communication:
  • Conduct regular meetings with stakeholders to communicate audit findings, CAR closure progress, and updates on quality program initiatives.
  • Prepare reports, presentations, and other communication materials as required.

• Safety and Compliance:
  • Demonstrate a strong commitment to safety principles and practices.
  • Liaise with the Health and Safety internal community to ensure compliance with safety regulations and promote a safe working environment.
  • Participates in annual Emergency Response Manual training.