Resource Optimization Manager

The Resource Optimization Manager coordinates administrative tasks related to checkpoint operations, assisting the Duty Manager in implementing daily employee schedules and securing additional resources. The role involves managing data and ensuring the productivity and efficiency of front-line officers and SDMs. The Resource Optimization Manager collaborates closely with the Duty Manager, General Manager, and scheduling department to enhance planning and execution.

Key Responsibilities:

• Primary responsibility for coordinating and implementing a workforce planning model for the various areas of the operations to ensure compliance with safety and service requirements on a daily, weekly, and monthly basis.
• Monitor workforce absenteeism, in collaboration with administrative support services, ensuring the effectiveness of accommodations in alignment with company protocols. Additionally, ensure efficient collaboration and coordination between departments to meet daily operations and client expectations for workforce deployment.
• Responsible for managing the data collection and other pertinent information to present daily, weekly, bi-weekly, or monthly operational efficiency directly with the Duty Manager and General Manager. This role is responsible for preparing the materials, including reports and presentations.
• Responsible for the coordination of break relief and developing a recommended shift schedule.
• Address client or service issues promptly and accurately under the guidance of the Service Delivery Manager (SDM), Duty Manager (DM), or General Manager (GM), following the appropriate escalation processes. Collaborate with the Duty Manager to prepare, review, and pool resources. Work with the GM to assess operational efficiency and devise strategies for enhanced workflow and productivity.
• Proactively communicate operational deployment and concerns that may affect the achievement of the service requirement to the Service Delivery Team.
• Responsible for short-term and long-term planning & execution to drive initiatives throughout the management team, that contribute to long-term operational excellence.
• Will assist in creating and managing tools that help analyze and organize raw data to help management understand their optimal performance.
• Lead the application of system requirements, ensuring data accuracy. Constantly promote ideas and possibilities for system development.

Qualifications: 

• Post Secondary diploma or degree in business management or related field or equivalent work experience.
• A minimum of 3 - 5 years of experience as a manager, including overseeing a team.
• Preference will be given to individuals with experience in the aviation industry.
• Ability to obtain and retain a RAIC (Restricted Area Identity Card) and Transport Canada Clearance
• Proven ability to develop and implement action plans for achieving objectives.
• Excellent conflict management skills with a track record of navigating tense situations and facilitating resolutions, especially in a unionized work environment.
• Experience in leading, motivating, and coaching teams
• Strong focus on continuous improvement and analytical abilities
• Highly flexible and adaptable for 24/7 operations.
• Ability to work under pressure and handle stressful situations.

Competencies:

• Team Building and Communication: must support the development of a healthy internal culture that retains vital employees and holds individuals accountable to company or regulatory standards. 
• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.
• Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
• Workforce Planning - Monitor performance and implement improvements. Manage employee and team productivity. Provide technical support where necessary.
• Communication - Monitor, manage, and improve the efficiency of support services such as IT, HR, Accounts, and Finance. Facilitate coordination and communication between support functions.

Working Conditions:

• Most of the time is spent at the front line of the business (indoors) but may occasionally work outside, with frequent opportunities to move about.  

• Exposed to situations that would be considered stressful, requiring the application of stress tolerance.
• Physical requirements include but are not limited to - standing; lifting; bending, stooping, kneeling
• Ability to mentally focus and concentrate for prolonged periods.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Are exposed to sounds and noise levels that are distracting or uncomfortable daily.
• Work near others. They often share the same workspace and work with other incumbents holding the same position.
• Generally, work on a set schedule can be altered frequently, resulting in schedule changes.
• Overtime can be controlled but may be required, dependent on operational requirements.