Account Manager

Join GardaWorld. Make a difference!

At GardaWorld, we don’t just fill roles, we empower people. We’re looking for a proactive, people-first leader to take ownership of key client portfolios and drive operational excellence.
If you're passionate about service, building strong relationships, and leading high-performing teams, this is your opportunity to do impactful work in a dynamic and essential industry. 

What’s in it for you?

• The typical hiring range for this position is $65- $70K per year and is specific to candidates in this location. The salary will be determined based on your knowledge, skills and competencies, and you’ll have room to grow after you join!   
• Comprehensive health and benefits package 
• Career development through GardaWorld Campus 
• A supportive, people-driven team environment 

Operations Manager Responsibilities

• The Operations Manager will be required to interface and coordinate with GardaWorld support staff, including recruiting, pay & bill, scheduling, and field staff on a regular basis and in a professional in manner per standards at all times
• Build strong relationships with clients and ensure their satisfaction 
• Lead Embedded Managers, Supervisors, and frontline security staff across multiple locations 
• Oversee daily operations and ensure 24/7 service delivery through coordination with the Control Centre 
• Understand the CBA protocols and procedures, H&S and Business Management manuals
• Excellent verbal and communication skills
• Manage the impact of billiable and non billable overtime, employee removals and development and career pathing for frontline workers
• Manage departmental growth, retention and turnover reduction
• Monitor key performance indicators such as open shifts, sub usage, and overtime 
• Collaborate with Talent Acquisition, Payroll, and Billing teams to maintain seamless operations 
• Support business growth by identifying service opportunities and working with our Business Development team 

Operations Manager Qualifications

• 3-5 years of experience in operations or client management 
• Experience in Security Services, Fleet Services or Account Management
• Advanced Microsoft Office Skills in Word, Excel, PowerPoint and Outlook
• Strong leadership and team development skills 
• Excellent communication verbal and written and client presentation abilities 
• Highly organized, time management skills and the ability to manage multiple priorities 
• Must be eligible to work in Canada
• Excellent English communications skills
• French communication skills an asset 

Join a team that protects what matters most. At GardaWorld, every role contributes to our mission, and your opportunity to make an impact starts here.

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