Night shift Dispatcher

Ready to suit up as a Night shift Dispatcher

What matters most in a role like this is your ability to engage with people easily and instill confidence in your ability to assist them. As a Night Shift Dispatcher, strong customer service skills are essential, as you will be communicating with clients and guards throughout your shift. 

What's in it for you?

• Competitive hourly wage of $23/hour + comprehensive benefits.
• We will invest in you, covering the costs of continuing education through GardaWorld Academy.
• Career growth opportunities at GardaWorld.
• Full-time & part-time opportunities.

Responsibilities for Night shift Dispatcher

Your role is to ensure that the appropriate individuals are dispatched to carry out requested duties while maintaining accurate scheduling and payroll. You will handle incoming calls, log service requests, dispatch available guards, and confirm services with clients.

Key responsibilities include

• Answering incoming calls for service.

• Creating and managing service tickets.

• Scheduling employees.

• Dispatching guards by phone.

• Documenting all call-related information.

• Providing support to guards and customers.

• Completing various administrative duties.

• Emailing managers to escalate situations or concerns.

• Performing other tasks as assigned by the coordinator, operations, or Account Manager.

Qualifications for Night shift Dispatcher

• High school diploma or recognized equivalent.
• Clear criminal record.
• Minimum typing speed of 40 words per minute.
• Fully bilingual in spoken French and English with advanced written proficiency in English (no written French required).
• Willing to work on a rotating schedule.
• Proficient in Microsoft 365 and comfortable using a variety of computer systems.
• Ability to handle calls and communicate clearly and professionally.
• Previous experience in dispatching scheduling or customer service is considered a strong asset.

This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance and even casual roles available.

SSATL