Night shift Dispatcher

Ready to suit up as a Dispatcher

If you are looking for a job where you have significant responsibility, this is the one for you. As a Dispatcher, you will play a key role in communication between agents, customers and account Manager!  

We’re growing our ranks in Moncton ! With our wide variety of contracts, we have a position that will accommodate your needs and help you reach your goals. 

What's in it for you?

• We offer competitive wages $23 & comprehensive health benefits.

• This position follows a night shift schedule, operating on a 2 days on / 2 days off rotation.

• Uniform provided free of charge.

• Opportunities to grow alongside GardaWorld.

• Continuing education through GardaWorld Campus like Use of Force training.

Responsibilities for Dispatcher

The dispatcher is the first line for service requests. The dispatcher is responsible for awnser calls, logging the request, dispatch available guards and confirming the service with the client.

Tasks include:

• Answering calls for service
• Create service tickets
• Scheduling employees
• Dispatching of guards by phone
• Documenting all call related information
• Provide support to guards and customers
• Complete various administrative duties
• Email managers to escalate situations or concerns
• Other tasks assigned by coordinator, operations or Account Manager, as needed.

Qualifications for Dispatcher

• Canadian citizenship or permanent resident status.
• Canadian high school diploma or equivalent.
• Clear criminal record.
• Typing speed of at least 40 words per minute.
• Fluently bilingual French and English spoken, advanced writing in English required (no writing in French required).
• Willingness to work shifts, including nights, weekends, and holidays.
• Knowledgeable in Microsoft 365 suit.
• Ability to take calls and communicate affectively.