Accounts Receivable Supervisor

GardaWorld Cash is the world’s largest privately owned security services company offering a wide range of highly focused business solutions including leading-edge security services and cash solutions. In over two decades, our work has taken us from our home base in Montreal to the oil fields of Iraq, and embassies across Africa. We’re also present in financial institutions in the US and airports in Canada. We operate across a broad range of sectors, including financial services, infrastructure, natural resources, and retail. Our clients include Fortune 500 companies and governments with people and assets deployed around the world.

Headquartered in Montreal, Canada, our 100,000 highly trained, dedicated professionals serve clients in North America, Africa, and the Middle East. In today’s complex world, security has become a vital concern for everyone and is the foundation of our present and future success.

JOB SUMMARY: 

We are looking for a bilingual (French/English) Accounts Receivable Supervisor to lead and enhance our AR operations. This strategic role is ideal for a hands-on leader with experience managing AR processes for financial institutions, large retailers, and other commercial clients. The successful candidate will have a strong command of KPI development; particularly around dispute management and excel at both operational execution and relationship building.

RESPONSIBILITIES

• Oversee day-to-day Accounts Receivable operations, ensuring timely and accurate collections, reconciliations, and coordination with the billing team.
• Define and monitor key AR metrics such as Days Sales Outstanding (DSO), collection effectiveness, and team performance.
• Lead, mentor, and develop the AR team by setting clear goals and supporting professional growth.
• Design and implement robust dispute management KPIs, including tracking frequency, resolution times, and root cause analyses.
• Analyze aging reports and drive prompt follow-up on overdue accounts.
• Build and maintain strong client relationships to support payment timelines and resolve account issues.
• Identify and implement process improvements, including automation opportunities within AR.
• Partner with Sales, Customer Service, and Finance teams to enhance customer experience and improve cash flow.
• Support month-end close processes, audit preparations, and financial reporting requirements.

SKILLS & QUALIFICATIONS:

• Minimum 5 years of experience in Accounts Receivable, Finance, or Accounting.
• At least 2 years in a leadership or supervisory capacity, with a track record of team development.
• Experience managing accounts for financial institutions is a strong asset.
• Skilled in KPI creation and tracking, especially related to dispute resolution.
• Fully bilingual in French and English, with excellent verbal and written communication skills in both languages.
• Proficient in Microsoft Excel and ERP systems (e.g., Great Plains).
• Strong analytical, organizational, and problem-solving abilities.