Customer Support Specialist

Call Center Agent 

GardaWorld Cash services is currently looking for a Customer support specalist in the Cash Services Division to provide support and provide solutions for our customers. 

In this role, you will have the opportunity to develop a priviliged relationship with our national clients. You will also be at the center of a strategic transformation that will change the way we operate. Come join our team if you thrive on growtth, learning and success!

Main responsibilities:

Reporting to the Manager, Customer Service, your duties will include:

• Respond to customer inquiries and inform them about the various products and services offered;
• Act as the client's privileged intermediary and be attentive to their needs and requirements;
• Processes and enters customer profile information into the database;
• Produce various reports and statistics required for optimal file management;
• Maintain daily communication and collaboration with the operations team at the national level;
• Establish and maintain business relationships with clients and their partners;
• Support the sales team by supporting the representatives according to different requests;
• Performs all other related duties.

Requirements:

• Proven experience in customer service
• Bilingual (spoken/written) English and French ;
• Proficient in Microsoft Word, Excel and Outlook
• Good sense of organization and good management of priorities;
• Outstanding communication and problem solving;
• Strong teamwork and partnership orientation.         

Conditions:

• Permanent full-time;
• Full benefits and competitive salary
• Flexibility in schedule;
• A dynamic work environment;
• Opportunity for advancement within the company;

Interested? Apply online or send your resume to Bouchra.Al-Atifi@garda.com.