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Customer Support Specialist

Business Unit:  Cash Services
Career Area:  Operations and Administration
Location: 

Montréal, Quebec, CA

GardaWorld Cash services is currently looking for management positions as Client Support Specialists in the Cash Services Division to provide support and provide solutions for our customers. The position will support the Account Executive and be a liaison with the operations teams across the country.

 

In this role, you will have the opportunity to develop a priviliged relationship with our national clients. You will also be at the center of a strategic transformation that will change the way we operate. Come join our team if you thrive on growtth, learning and success!

 

Main responsibilities:

Reporting to the Senior Director, Strategic Client Relationships, your duties will include:

  • Respond to customer inquiries and inform them about the various products and services offered;
  • Act as the client's privileged intermediary and be attentive to their needs and requirements;
  • Processes and enters customer profile information into the database;
  • Produce various reports and statistics required for optimal file management;
  • Maintain daily communication and collaboration with the operations team at the national level;
  • Establish and maintain business relationships with clients and their partners;
  • Support the sales team by supporting the representatives according to different requests;
  • Performs all other related duties.

 

Requirements:

  • Proven experience in customer service
  • Bilingual (spoken/written) English and French (asset);
  • Proficient in Microsoft Word, Excel and Outlook
  • Good sense of organization and good management of priorities;
  • Outstanding communication and problem solving;
  • Strong teamwork and partnership orientation.         

 

Conditions:

  • Permanent full-time;
  • Full benefits and competitive salary
  • Flexibility in schedule;
  • A dynamic work environment;
  • Opportunity for advancement within the company;

 

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.


We thank all candidates for their interest; however, we will communicate only with the selected candidates.


Job Segment: Database, Customer Service, Bilingual, Technology

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