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Employee Relations Coordinator (Attendance & Accommodations)

Business Unit:  Aviation Services
Career Area:  Operations and Administration

Montréal, Quebec, CA

The Employee Relations Coordinator works in a team setting and in a collaborative manner supporting staff, supervisors and managers with the implementation of GardaWorld’s Attendance Management and early and safe return to work programs. The primary assignment for this role is administrative support for the Attendance Management Program.  The Employee Relations Coordinator (Attendance & Accommodations) performs a variety of duties to promote employee welfare, such as resolving matters relating to attendance and promoting employee health and well‐being. 

Key Responsibilities: 


  • Manage the administrative process for all authorized leave requests, which includes notification of departments of the departure, keeping with privacy requirements.  Ensuring all necessary documents are received and maintained that supports the leave.  

  • Maintain monitoring of the leaves, ensuring individual is meeting requirements of the leave and fostering the return-to-work process.    

  • Data management: Monitoring daily absences and late arrivals.  Develop and maintain reports, pertaining to workforce absenteeism and lates.   Reports will highlight any trends, patterns, and forecasts, as it relates to workforce efficiencies.    

  •  Supports the early and safe return to work program by discussing modified or alternate work opportunities and offering on site and other supports/resources for all injury absences. 

  •  Actively works to identify Alternate work opportunities within the division. 

  •  Assists employees with competition of disability plan documentation (medical certificates, LTD claims forms)   

  • Completes a variety of documentation including notes from employee meetings, updates to operations files, tracking of records and excel spreadsheets. 

  • Attends all attendance meetings in partnership with roster SDM. 

  • Partners with People and Culture and Service Delivery Managers for administration of Attendance Management Program 

  • Interprets quarterly attendance reports to review employees participation in program  

  • Schedules and attends milestone meetings with employees in the program.  

  • Tracks employee’s status in the program including whether they continue in program or have successfully exited 

  • Compiles a variety of reports and statistics; coordinates related activities with a variety of internal and external stakeholders. 

  • Supports Operations by maintaining record of all modified equipment or functions. 

  • reviews record prior to each sign up and requests updated medical documentation from operators as required.  

  • Collaborates with operations, employee and union in Gradual Return to Work planning meetings.  

  • Coordinated Gradual to Return to Work schedules with training and scheduling, communicates schedules to all stakeholders. 

  •  Acts as Employer representative in Accident investigations (EIIR), participates in identifying corrective actions and follows up to confirm that corrective actions have been completed.  




  • Post Secondary or equivalent work experience. 

  • Minimum two years directly related work experience in a fast paced and dynamic administrative environment, and preferably in a unionized environment 

  • Education in Human Resource Management or related field, asset 

  • Skilled in employee benefits administration 


Knowledge, Skills, and Abilities: 


  • Knowledge of employment and Human Rights legislations 

  • Ability to interpret and advise on company procedures 

  • High level of self-motivation and the ability to work with minimum supervision 

  • Good working level of proficiency and confidence in using Microsoft Office and other desktop applications 

  • Able to demonstrate excellent organisational skills and attention to detail 

  • Self-motivated and able to manage own priorities to meet service level agreements 

  • Able to evidence experience of attending discipline and fair treatment meetings 

  • Ability to work under pressure and retain a clear view within a demanding environment 

  • The ability to judge when to escalate a situation - confer with other stakeholders 

  • Proficiency with windows and computers  

  • Adept with performance management and investigations 

  • Skilled in employee benefits administration 


Competencies : 


  • Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. 

  •  Planning Accurately: Scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. 

  • Communication:  Articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world. 

  • Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner. 



Working Conditions: 


  • Physical requirements include but are not limited to – standing, lifting, sitting for prolonged periods, and extensive use of a computer/electronic device. 

  • Must be able to lift to 15 pounds at times. 

  • Ability to mentally focus and concentrate for prolonged periods. 

  • They analyze information and evaluate results to choose the best solution and solve problems. 

  • Work with and near others. Will share the same workspace and work with people from varying organizational levels, divisions, departments, and geographical locations. 

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Employee Relations, Claims, Compensation, Administrative Assistant, Performance Management, Human Resources, Insurance, Administrative

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