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Process Optimization and Quality Analyst 1
Business Unit:
Cash Services
Career Area:
Operations and Administration
Location:
Montréal, Quebec, CA
Consultant - Process and Quality Optimization
GardaWorld Cash Logistics is currently looking for a Process Optimization and Quality Consultant for a 6-month mandate to participate in the creation and automation of systems for our operations and our clients.
What you will do:
- Propose and lead initiatives related to business automation and develop tools and reports to gain efficiencies
- Lead the implementation of systems or modules that impact our operations and/or customers
- Develop and document test cases for our operations
- Work with the process team to implement solutions to complex customer issues, monitor strategy and review performance
- Gather and understand customer needs. Understand how these needs could be implemented. Find solutions to meet customer requirements using new or existing products in collaboration with IT
- Provide a key interface to the IT team to communicate business needs. Develop presentations that clearly explain both requirements and solutions to technical and non-technical audiences
- Provide support to operations end users and work with the IT support team to resolve system issues
- Act as administrator and super user for all systems used by our operations and support system auditing tasks
Your profile :
- 1-3 years of experience in a similar role
- Knowledge or experience in the transport of values (secure transport and cash management) is a definite asset;
- Bilingualism (spoken / written) English and French;
- Experience in banking is an asset
- Ability to Analyze and solve problems quickly.
- Excellent interpersonal skills
- Very good sense of work organization
- Ability to work in a team
- Sense of urgency
- Ability to determine priorities and objectives
What we offer
- Competitive salary and benefits
- Possibility of working from home
- A dynamic work environment;
- Dynamic company and entrepreneurial spirit that encourages innovation and personal development
- International company offering numerous career opportunities
Interested? Apply online or send your resume to Fanny.blais@garda.com
Job Segment:
Quality