Control Centre Operator

Join GardaWorld. Make a difference!

At GardaWorld, we don’t just fill roles. We empower people.

We are looking for an organized Control centre professional to support or scheduling team and contribute to operational excellence.

If you’re organized, service-driven, and enjoy being at the center of coordination and communication, this is your opportunity to contribute to meaningful work in an essential industry.

What’s in it for you?

• The typical hiring range for this position is $21 hourly and is specific to candidates in this location. The salary will be determined based on your knowledge, skills and competencies, and you’ll have room to grow after you join!   
• Ongoing training and development
   

Control Centre Operator Responsibilities

• Fill in as needed for open positions within the Control Centre  
• Answer incoming calls from Queue and direct to extension.
• Respond and Action emails in a timely fashion
• Create schedules in scheduling software. 
• Maintain all schedules within portfolio of accounts.
• Fill all open shifts with the proper classification of guard.
• Responsible for confirming and approving billing and payroll for set portfolio of accounts.
• Investigate and resolve reported pay discrepancies.
• Maintenance of staffing requirements and extra coverage.
• Comply with scheduling instructions within procedures.
• Additional tasks as assigned

Control Centre Operator Qualifications

• 1+ years of experience in an administrative, coordination, or support role
• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• The individual must be flexible and able to work upon short notice. 

This posting is for a position that is currently vacant within the organization.
If you’re interested in the position but your expectations don’t fully align with the provided range, we still encourage you to apply! Considerations may be made based on your experience level.  

Interested in joining our Control Centre team? Apply now! 

SSTOR