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Coordinator, Operations Centre

Business Unit:  Corporate
Career Area:  Operations and Administration

North York, CA

Coordinator, Operations Centre

Reports to:  Director of Operations, GTA


Purpose of Position

This position shall contribute to casual personnel and performance working closely with Scheduling, Account Management, Pay & Bill and Human Resources promoting exceptional Employee and Customer care.

Work Environment

The incumbent will be required to work in a fast-paced environment, with varying levels of stress depending on activity level. The position requires the incumbent to work at a computer potentially for extended periods of time. 

The incumbent is required to maintain a high level of professionalism and deportment while working.

The position requires the incumbent to commit to a non routine business week schedule on an as needed basis.


Structure and Relationship

This position reports to the Director of Operations, GTA. Within the branch this position will have regular interaction with various internal stakeholders from multiple business units.

It is expected that the Coordinator understands and maintains confidentiality as it pertains to employee, business and company related matters.


Required Skills

The incumbent will require the following skill set:

  • Ability to create to a positive work environment and create a team atmosphere in order to obtain   desired results from others.
  • Ability to make decisions and triage according to business needs.
  • Strong communication skills.
  • Strong organizational and priority setting skills to ensure goals are met.
  • Computer skills – ability to use Microsoft office suite of programs with efficiency.  Be familiar with the operation of the company scheduling system, mobile dispatch process as well as the Intake desk requirements.
  • Self- motivated able to achieve goals.
  • Excellent problem-solving skills.


Branch and/or Regional Goals at Point of Signing:       

  Contribute to a positive employee experience with retention top of mind

  •  Strong communication skills written and verbal
  •  Strong organizational skills to ensure goals are met
  •   The incumbent will review and participate in annual training on the following areas:

o   Emergency Response Manual/Business Continuity Plan (ERM/BCP)

o   Business (Quality) Management System (BMS)

o   Satellite Branch Training

o   Quality Training

o   Occupational Health and Safety Training

  • WHMIS Training


Task Related Objectives

  • Reduce Union Grievance and improve Union relations
  •  Ensure proper placement of personnel based on requirements and qualifications
  •  Create development plans for Casual guards
  •  Meet branch objectives for Overtime and Open Shifts
  •  Reduce performance complaints
  •  Interact with customers and account representatives

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Operations Manager, Quality Manager, Operations, Quality, Customer Service

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