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Operations Manager, Rwanda

Business Unit:  Security Services
Career Area:  International


Position/Employment type:

 Operations Manager / full time employee

Organization/Reporting line:

Reports to: Country Manager - Rwanda

Place of work/Travel:

Kigali, Rwanda.

Contact and Cooperation:

Internally: Rwanda Country Manager and head of support functions/departments.

Externally: Clients, prospective clients

Job Summary:

Operations Manager will be responsible for the overall administration of security officers within GardaWorld in Rwanda. He will ensure high level of service delivery that meets GardaWorld ideals.

Key Responsibilities:


  • Oversee GardaWorld Rwanda operational activities
  • Oversee the operation of the control room, Quick Response Team and branch offices.
  • Coordinating & Conducting security surveys and giving recommendations to both prospective client and existing client.
  • Ensuring high discipline is maintained amongst all operations staff under you.
  • Attend to client’s requests and complaints on day-to-day basis.
  • Ensure that guards deployments and cancellations are correctly handled.
  • Ensure that all operations staff are equipped with the appropriate kit and equipment.
  • Providing Management with HR support and advice in areas of operational personnel administration, benefit schemes, performance appraisals and corrective action.
  • Oversee guard supervision, GEMS, Man track, Timan parades and administration of weekly offs and annual leaves.
  • Oversee operational manpower planning: recruitment, vetting, training and development.
  • Develop organisational arrangements, systems and processes to enable the efficient and effective deployment of resources.
  • Manage client relations by ensuring regular updates, reports and convening meetings to ensure compliance with delivery expectations.
  • Ownership of the Company’s Labour Efficiency scorecard to ensure all operations are managed within the Company’s staffing KPI’s
  • Responsible for the relationships with key Government stakeholders and public sector specific bodies, security industry associations and other stakeholders.
  • Develop and sustain relationships with key customers ensuring the highest quality customer relationship management of the contracts
  • Ensure robust internal and external performance reports
  • Oversee administration of the operations budget and cost controls.
  • Ensure full compliance of operations with ISO standards and support all compliance audits.
  • Mobilise new contract wins ensuring full and accurate understanding of contract requirements and pricing mechanisms
  • Work in collaboration with other departments in the organisation to ensure achievement of the overall organisation goals
  • Any other duties as may be assigned by the Management.



Principal Outputs of this Role:

  • Efficient labour deployment
  • Excellent service delivery at all sites
  • Regular client engagement with documentation of meetings


Refer to GardaWorld Authority Matrix


The Operations Manager is accountable to Rwanda Country Manager for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.



  • Good administrative and report writing skills with attention to detail
  • Strong ability to coordinate teams
  • Ability to manage, disciplined and be assertive
  • Entrepreneurial and excellent in communication skills
  • A passion for Field Work
  • A high drive for results with a hands-on approach to problem solving
  • Good knowledge of local security market conditions & Environment
  • Holder of Valid Driving License
  • Being able to implement security measures consistently and enforce a good, secure environment for operations
  • Fluent in English, French and Kinyarwanda (spoken and written)


Qualifications & Experience:


  • Must be a Rwandan National
  • Prior Experience in security services industry for a minimum of 5 years
  • Bachelor’s degree in a security related field, Management, Business Administration or related field
  • Proficiency in Microsoft Word, Excel and PowerPoint.
  • Knowledge of document management methods.

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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