Apply now »

Acting General Manager, Operations

Business Unit:  Aviation Services
Career Area:  Airport Security Screening

Ottawa, ON, CA

The Acting General Manager of Operations will lead teams responsible for Operations, Resource Planning and Training Deployment with a staff consisting of screening officers, operational and administrative personnel.


Tasks & Duties

  • Overseeing the staffing, scheduling and the deployment and scheduling of regulated training
  • Maintaining and developing a strong working relationship with CATSA, the union, employees, and all aerodrome stakeholders
  • Communicating the client’s corporate culture and organizational values for the region to all unionized and non-unionized personnel
  • Adherence to the company’s Corporate Objectives fostering successful business applications in addition to operational and business continuity.
  • Working with the Regional Quality Manager to initiate performance improvement plans and meet regulatory compliance objectives.
  • Developing business strategies, overseeing budgets and setting goals based on the company's and client’s plans and expectations.
  • Implementing Human Resource strategies in collaboration with the Human Resources team
  • Detailed knowledge of the collective agreement interpretation and application
  • Provide managers with problem solving skills and guidance on union matters up to and including grievances.
  • Ability to problem solve, take initiative and be self-motivated while maintaining high standards of accuracy, attention to detail, timeliness, and confidentiality.
  • Manage all activities related to the total business achievement, Safety, Quality, Delivery, Cost & Morale


Education & Skills Required

  • Must be a Canadian Citizen or a Permanent Resident
  • Minimum 5 years of successful operations management experience
  • University degree or diploma in a related field
  • Work independently without direct supervision, problem-solving and conflict management
  • Understanding of how to develop and implement business strategies
  • Ability to develop and maintain an excellent working relationship with the client and key stakeholders
  • Ability to manage and prioritize multiple deliverables
  • Availability for travel

Additional requirement: Must be able to obtain a Restricted Area Identity Card (RAIC)

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Operations Manager, Compliance, General Manager, Law, Operations, Legal, Management

Apply now »