Acting General Manager, Operations

The Acting General Manager of Operations will lead teams responsible for Operations, Resource Planning and Training Deployment with a staff consisting of screening officers, operational and administrative personnel.

Tasks & Duties

• Overseeing the staffing, scheduling and the deployment and scheduling of regulated training
• Maintaining and developing a strong working relationship with CATSA, the union, employees, and all aerodrome stakeholders
• Communicating the client’s corporate culture and organizational values for the region to all unionized and non-unionized personnel
• Adherence to the company’s Corporate Objectives fostering successful business applications in addition to operational and business continuity.
• Working with the Regional Quality Manager to initiate performance improvement plans and meet regulatory compliance objectives.
• Developing business strategies, overseeing budgets and setting goals based on the company's and client’s plans and expectations.
• Implementing Human Resource strategies in collaboration with the Human Resources team
• Detailed knowledge of the collective agreement interpretation and application
• Provide managers with problem solving skills and guidance on union matters up to and including grievances.
• Ability to problem solve, take initiative and be self-motivated while maintaining high standards of accuracy, attention to detail, timeliness, and confidentiality.
• Manage all activities related to the total business achievement, Safety, Quality, Delivery, Cost & Morale

Education & Skills Required

• Must be a Canadian Citizen or a Permanent Resident
• Minimum 5 years of successful operations management experience
• University degree or diploma in a related field
• Work independently without direct supervision, problem-solving and conflict management
• Understanding of how to develop and implement business strategies
• Ability to develop and maintain an excellent working relationship with the client and key stakeholders
• Ability to manage and prioritize multiple deliverables
• Availability for travel

Additional requirement: Must be able to obtain a Restricted Area Identity Card (RAIC)